18Bet Casino - Account unable to log on and still no update from them!!

RESOLVED
posted on November 29, 2013.

On Nov 18 i was told to provide the following for my request of pay out of 19xxx.xxeur

1. A copy of your ID/Passport/Driver’s license

2. An up-to date bank statement or utility bill with your name and address stated in it

3. A screenshot of your Skrill account, where your personal details can be seen

Which i had provide all the documents as request by Nov 19 .Lately there was no update from them so i try to log on my account on Nov 24,i was shock!! Since i wasn't able to login to my account, so i contact their live support and email them to follow up the issue ,all they reply me is

DearXXX

Thank you for contacting 18bet.

Your case is still under revision but please note that as soon as we have updates we will get back to you!

Yours,

18bet Team

This is totally funny that how they did to me cause before they close my account there is no email or contact from them until i email them asking why i wasn't able to log in to my account

Now i don't know when they will get back to me ?Since they haven't email me and i don't know where my winning went as i am unable to login my account .

posted on December 1, 2013.

Dear AskGamblers team,

Unfortunately, this is a clear case of a bonus abuser- this customer has signed up to 18bet casino using couple of accounts, in order to get the bonus in each account.

In one of the accounts (under different username), the bonus was used successfully, and customer had a successful withdraw of 5915€ from the casino.

Meanwhile, the anti-fraud department conducted additional checks, and found out that the same cookies where used both in the withdrawing account as well as in “cicibisuper” account.

Hence, all associated accounts were immediately closed.

We are able to show proofs of cookies use, yet due to our privacy policy, we will not expose it here, to the eyes of everyone. Whenever needed, we are willing to send the logs to “Askgamblers” team on a dedicated personal email.

We are sorry if our checks took a little bit longer than the usual, and we will do our best to improve the communication in the future.

Regards,

Sue V.

Anti-fraud Manager

www.18bet.com

posted on December 2, 2013.

Hi,i had no idea of what the cookie they are talking about.

posted on December 4, 2013.

Hello,

All the information required is going to be forwarded to “Askgamblers” team.

Regards,

Sue V.

Anti-fraud Manager

www.18bet.com

posted on December 15, 2013.

any update ask gambler?

posted on December 16, 2013.

Hello,

As stated before - "Askgamblers" team are provided with all relevant details regarding this issue.

Regards,

Sue V.

Anti-fraud Manager

www.18bet.com