138.com Casino - 11,500 Pounds won not being paid

posted on September 22, 2014.

I won during August and it has been around a month and they don't pay

The only email I get is :

Dear Malin,

Thank you for contacting 138.com.

This is in reference to your email regarding your withdrawal request.

Please be advised that your withdrawalis still being processed and we have alerted the Security Department to make a follow-up from the Processing Department so this can be resolved the soonest.

I sincerely apologise for all the inconvenience that may have caused you but I am also hoping for your patience and understanding on this matter. I can assure you that as soon as we have the update from them an email will immediately sent to you. We are working double time to resolve this concern so please bear with us on this one.

Thank you for your cooperation and understanding on this matter.

It is a big amount and I expected faster payment they owe me 11,500 Pounds.

posted on September 26, 2014.

138 paid in full the money owed

posted on September 26, 2014.

That's definitely great news. Case is now closed and marked as successfully solved.