10Bet - bonus problem

posted on December 8, 2015.

I recently signed up to 10bet on an offer 'freebet50' which stated that if i was to bet £50 on odds of 1.5 or more i would recieve a free £50 bet. I did that and placed on an outcome with 2.05 and won, however four days on and i am yet to recieve the free bet. I have sent 3 or 4 emails to voice my concerns aswell as to verify my account with the appropriate documents attatched but recieve no reply. Its as though 10bet are ignoring me however it could be down to some technical issue.
If the problem is solved i will carry on using 10bet as the site has a nice layout and i do like the concept.

posted on December 11, 2015.

My account has now been verified and the withdrawal time was actually very impressive. But i'm still waiting on the bonus! Not good

posted on December 11, 2015.

I have now recieved my bonus, great work!

posted on December 12, 2015.

The account of the customer was accredited with the ‘Free Bet’ as advertised following the intervention of our Bonus & Promotions Department. The funds were used for placing stakes on the Betting Platform - the case was resolved positively.

In addition, the client is entitled to fast payouts as per the Internal Priority Payout Processing Procedure. In case of any issues, the customer is welcome to contact our 24/7 Customer Service.

posted on December 12, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.