VIP Room Casino - Requested 1000€ cashout, received only 240€

REJECTED
Aleksi Varis Finland
posted on June 29, 2015.

Had a pending cashout for 1000€ - received only 240€. Could NOT have been any bonus win because I first won alot with 40+40(bonus) then withdrew 1420 in 3 separate cashouts. From the first cashout the bonus amount of 40€was taken off. Played more and made several cashout requests and cancelled them because lost my 'nest egg' I left several times to my account. I was down to 10€ at lowest but then ran it to 1000€. The last pending cashout was this 1000€ and now I received after several messages 240€ without any further notice. What's up - you seriously can't make any 6x bonus - up with this one.

posted on June 30, 2015.

Hi,

As stated by our support team the maximum cashout amount won on any winnings made using a Deposit bomnus is 6 X the deposit amount.

You will see that some players have also queried about this on AskGamblers.

It has nothing to do with cashout reversals etc. You made a deposit of 40 eur, so your max cashout will be 240 eur as per the terms and conditions.

If you have winnings that was made by using a deposit bonus, then it will still be capped as per the terms and conditions.

There terms and conditions you accept when you sign up and when opting in using a Bonus Code.

Should you want to play with no restrictions then I suggest you do not opt for any bonuses and only make bets with your own funds.

Please feel free to contact our support team should you have any further queries.

Regards,

VIP Room Casino

Aleksi Varis Finland
posted on June 30, 2015.

Your marketingis flawed and misleading - nowhere in your site or promotional material does it state that there's a max cashout. Quite the contrary in some of your marketing material it says that the bonus is no wagering, no strings attached and NO max cashout! Then whoooops win big and then you appeal to the last effin paragraph in your t&c. Your are shady as h##l in every possible way, support never online, takes hours to reply to messages, games clitch and then this - flawed misleading promotional material. Pay me my money!

posted on June 30, 2015.

I'd be happy to address any issues if you received emails stating No Max Cashout, but i can assure you there is none.

In all our emails, it states that all our bonuses are subject to the General Bonus terms and conditions unless otherwise stated. The bonus Terms can be found on our General Terms and Conditions page.

This is normal, and many online casinos do the same thing.

You won, and we paid. Some casinos dont even pay their players winnings.

We are legitimate online casino and should you want no restirctions, then please feel free to play without any bonuses. This way, you will receive your full winnings.

We consider this matter now closed and trust you understand.

Regards,

VIP Room Casino

Aleksi Varis Finland
posted on June 30, 2015.

I'm 100% in your marketing material it says that NO WAGERING, NO STRINGS ATTACHED NO MAX CASHOUT. I'll post it when I find it.

posted on June 30, 2015.

Terms are Terms and rules are rules, it is your responsibility to make sure you read and understand them.

We are always available should you have any queries, via email or chat.

Once again, as I mentioned before...we have many players who enjoy the winnings from our bonuses and we have many players who enjoy the big winnings from playing without bonuses.

It is a matter of choice I guess.

We apologise for the inconvenience caused and for the confusion, we are available should have any other queries.

Regards,

VIP Room Casino

AskGamblers
posted on July 1, 2015.

We delete part of the player's response which contains offensive language.

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Based on our T&C it's forbidden to post comments that could be considered insulting or offensive. Please keep that in mind next time you post your response.

AskGamblers
posted on July 1, 2015.

We reject this complaint because we have zero tolerance towards vulgarity and profanity.