I have deposited 30 and lost 20 after losing 20 i had enough of this and requested a withdrawal to my skrill account of 10 ,after that they wrote me i did not wagerd my deposit at least once ,i have checked my transactions and my winnings was more then 12€ after 12€ i stoped counting but this proofs , i have lost 20 of my money and min 12 of the winnings an this is the proof i have wagered more the 30 but they cannot count or whats wrong with them
they have admitted ,that they have made a mistake and they have paiddout my 10€
We want to apologise once again for the mistake made by our payments team and any inconvenience or distress this may have caused.
To extend our apology we added some coins to your account after processing the withdrawal, so you can buy spin credits or free rounds in the Vera&John shop.
Thank you for playing at Vera&John and we do hope you’ll have better luck on your next visit.
Vera John Casino complaints
- 11 of 11 resolved
- 1 day avg response
- 1 week avg complaint life
- 5,448 USD avg amount
Vera John Casino - Holmes and the Stolen Stones slot malfunctionResolved
Vera John Casino - Holmes and the Stolen Stones slot malfunction
Recently my favouriate game Holmes and the stolen stones was offline for about 4 days undergowing maintenance.when the game returned I was very ...Read more
Vera John Casino - Verification documents rejected due to unallowed method of concealing sensitive dataResolved
Vera John Casino - Verification documents rejected due to unallowed method of concealing sensitive data
I am writing to complain about Vera&John's conduct, to highlight to others the contradictory, and bad advice provided to me by Vera&John's customer ...Read more
Vera John Casino - Having serious verification troublesResolved
Vera John Casino - Having serious verification troubles
I have explained to them several times by email to VeraandJohn that I did not have a driving license or passport I then told them I had my card and ...Read more
Vera John Casino - Winnings confiscated, deposit refund refusedResolved
Vera John Casino - Winnings confiscated, deposit refund refused
Myself and my husband have used Vera and Jack previously but closed our both of accounts (we thought it was closed but since been told self exclude, ...Read more
Have trouble with Vera John Casino?