Planet 7 Casino - 10 days still no idea if or when I'll get my money

RESOLVED
posted on October 30, 2015.

I won a substantial amount of money at Planet 7 casino and they told me that my money would be sent to a payment processor in 7 days. Well the 7 days have come and went and now it's 10 days and still no answer!! When I call the casino they put me on hold and never com back to the phone! When I was depositing money they had no problem taking my money but now that I've won they don't want to talk to me!!!

posted on November 1, 2015.

Update I called yesterday and they told me my first payment was sent to the payment processor and that it would be another 8 days until I got a tracking number from FEDEX!!!! I will post more when I know more!

posted on November 4, 2015.

Hi micano,

Your payment was indeed sent to the processor for payment. Unfortunately, it does take several days to receive tracking information. Please remember, there is a third party processor involved--when we receive the tracking information from the processor, we pass it on to the players.

Hang in there--you will be paid.

All the best,

Tawni

posted on November 4, 2015.

I sure appreciate the news that it is now in the process of being sent to me! Tawni I have another question for you if you don't mind? After my first check is deposited can I get my other withdraws deposited by way of ACH or Bank Wire. Thanks for the update I'm truly grateful for it!!!!!!!!!!!!

posted on November 6, 2015.

Hi micano,

I am glad we were able to assist you with your withdrawals! As far as how you want to receive your future payments, this is best handled by our Escalations Manager. I will have them contact you in the morning so you can work out the details.

All the best,

Tawni

posted on November 8, 2015.

Well still no check!! I can't figure out what is taking so long. This is so frustrating having to practically beg for money you won!!!!!!!!!!!

posted on November 9, 2015.

I can't for the life of me figure why it is taking so long to get my winnings??????? Will someone from the casino tell me please what day the first check will arrive at my house!!! I would also like to know when they will be putting my other winnings on my card that I deposited with?

posted on November 10, 2015.

Hi micano,

I can see the FedEx tracking has been received and it shows the check is scheduled for delivery, Wednesday (November 11). Additionally, your account shows that the last payment due was sent on November 5th to your debit card--this payment should hit your account within 4 - 7 business days from that date (likely by week's end, this week).

I hope this helps,

Tawni

posted on November 10, 2015.

Thanks for the update! I would say this case is resolved!!!!!! Thanks again for your help planet 7!

AskGamblers
posted on November 10, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.