Bovada Casino - After a month withdrawal still not paid

RESOLVED
Herreraha United States
posted on April 27, 2016.

It's been a month since I was approved on withdraw 3/15/16
Now it's 4/27/16
And they come with the same speech and I really need the money
I even deposited money while iv been waiting
What should I do
This is the 10 different email they send me after asking how much longer I receive my 1,500$ dollar withdraw iv
Hi Hector,

Thanks for contacting Bovada Customer Service.

We could understand the urgency of your withdrawal request with Reference Number 387******
Over the past couple of weeks, we’ve been experiencing a delay in the processing of some credit card withdrawals which has resulted in a moderate back log.

We don't suggest you to contact the bank but to just keep on checking your statement from March 15 up to present to see if the funds will be posted.

Our time frame is approximately 5-10 business days for you to receive your funds; regretfully, we’ve failed to live up to this time frame recently.

I’d like to remind you that we’ve never missed a withdrawal and we’re committed to getting your funds to you so we can return to withdrawal time frame that is more consistent with our reputation for paying our players quickly.

Your patience and understanding is greatly appreciated regarding this matter.

We’re available to help 24/7 if you need anything else.

AskGamblers
posted on May 2, 2016.

Dear @Herreraha,

Please let us know if there's some update on your issue.

Herreraha United States
posted on May 2, 2016.

I have emailed them and they tell me the same thing in a different way I want to believe them but it's been forever

posted on May 5, 2016.

Hello,

We see you spoke with a member of our team and they reprocessed your payment. You should expect to receive your funds in approximately 5 – 10 business days.

We appreciate your patience and understanding.

Regards,

Bovada Service

Herreraha United States
posted on May 6, 2016.

They have apologized and we tried to deposits it again will let you know if it's received in 10 business days also gave me 100$ free play for being flexable

Herreraha United States
posted on May 13, 2016.

I have received my payment all thanks to this website thank u

AskGamblers
posted on May 14, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.