Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our Casino Complaint Service Report for 2015 and find out more about our achievements.

95 hours left
$ 1112
disputed amount

I have some withdrawals pending from Jan/2016 and Mar/2016. The one(s) from January totaling $637.00 has already been sent to the processing dept. and ...

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93 hours left
445
disputed amount

I had request a payment of 445 eur by bank wire on Apr 16,2016 . I was told to send over some personal document which i had sended over but when i try ...

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92 hours left

Received loyalty points in the form of bonus funds. Completely played through this amount till absolute 0. 10 days later won some money with a new and ...

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91 hours left
21000
disputed amount

Grand Rio has not processed any of my withdrawals now in 9 days. I deposited 2000 euros to this casino and I got out 1600 euros. At this point I had ...

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91 hours left
£ 600
disputed amount

I hope I can be helped as 32red's customer service will only reply with "there is nothing we can do" when we all know that isn't true! I was ...

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90 hours left

It has now been about six weeks since i requested my payout from Casino Sieger. At first I was told there was some trouble with me filling out the ...

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90 hours left
$ 126
disputed amount

I am writing this complaint about the casino name "Real Deal Bet" who never response their support, feel me I am at "No man's land" Support don;t ...

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90 hours left
850
disputed amount

Casino Atlanta dont Pay out my money, dont answer in Mails, phone Support dont work , i Send You the Last Information they Send my, but i get no Pay ...

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90 hours left

I asked for a payout on March 19th via Visa fast funds (should change that name) I have yet to receive my money and its been well over a month now. I ...

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83 hours left
$ 2355
disputed amount

I was approved for a withdrawal on 3/2/16 in the amount of 2355.00.I had originally requested a wire transfer to receive payment but changed it to a ...

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81 hours left

I played there in June 2015. I saved the terms and chat transcript saying all games can be played and completed all necessary requirements. I won ...

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79 hours left
$ 5000
disputed amount

After completing the playthrough amount on a deposit I made, I withdrew $5000 of my winnings. After submitting all the required documentation, Credit ...

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74 hours left
$ 38000
disputed amount

I won 38000 in January and have had some of my withdrawals approved but keep getting the runaround. They keep telling me that it has been escalated ...

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74 hours left
$ 1401
disputed amount

On May 19, 2015, I cashed out for $1,600. Planet 7 took away the original bonus which left me with $1,440. This withdrawal was approved May 21, 2015. ...

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73 hours left
490
disputed amount

I made a deposit of £40 (€49) I then went on to complete my wagering requirements and won €650 On the apple iPad the site doesn't allow you to ...

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71 hours left
kr 4200
disputed amount

I received free spins on the slot Jimi Hendrix. Won and managed to wager the bonus to a profit of 4200 sek. When I made a withdrawal the money ...

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71 hours left
£ 1000
disputed amount

I played at net bet casino on a game spooky family slot and various other slots.When i received wins at a low stake i gambled them on double or quits ...

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71 hours left
kr 36000
disputed amount

My account was suddenly closed today for security reasons. I dont why. For several months, I had deposit countless time to Slotobank.com and have lost ...

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70 hours left
4.7
disputed amount

I've played at Play Vivid casino and won 4.7btc. After waiting a couple of day for the payout I contacted support and asked them what's causing the ...

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69 hours left
$ 3193
disputed amount

I received my check from Planet7 for 2243.03 and deposited into my bank account on March 29,2016. After waiting over a month, I contacted BMO to see ...

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69 hours left
$ 1300
disputed amount

I requested this payment on 3/14/16 Date: Mon, 18 Apr 2016 14:03:07 -0600 Thank you for being part of the Silver Oak Casino Family. We are happy ...

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69 hours left

Hello, i played on Party Casino slot called "wizard of oz" which is powered by williams interactive and i got stuck my money in it. When i closed that ...

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68 hours left
$ 270
disputed amount

I made a withdrawal on 3/21/16 and still have not received my $270. I asked Robyn when my check will be mailed on and she doesn't know anything and ...

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68 hours left
58
disputed amount

I played at Folkeautomaten and won about 80€ on Secret of the stones slot, i made a withdraw of 58€ but it vanished and no money was paid to my ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

What is AskGamblers Casino Complaint Service?

AskGamblers Casino Complaint Service was devised to help players resolve issues that they might face when they gamble at any online casino. Here at AskGamblers, we believe that players deserve to get a fair game each time they choose to play. Therefore, we have started a battle against the rogue casino practices by launching a one of a kind AskGamblers Casino Complaint Service, which allows us to mediate the dispute between players and online casinos as an independent third party.

The first thing players do when they come across a problem is contact the casino itself and try to find a working solution for their trouble with the relevant casino representatives and departments. If they fail to resolve the issue, players often turn to the independent authorities such as various gambling websites and forums who are offering a complaint resolution service for their members. That’s when AskGamblers can step up and take matters in their own hands, being the top gambling portal that deals with disputes between players and online casinos.

Most players don’t experience any problems when gambling online. However, there are times when things go wrong and players can run into a problem with payments or bonuses. In case something like that happens, we strongly encourage you to fill out a complaint form at AskGamblers and allow us to help you.

We act as mediators between you and the casino to give you a unique chance to resolve your issues fair and quickly. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints, so actually each party has 96h to respond. Failure of either of them to do so within the given timeframe will result in the closure of the complaint.

AskGamblers also believe in transparency and therefore we have a complete archive of online casino complaints to help you choose where to play. If an online casino have a number of complaints and they are not doing anything to resolve them, we want our members to be aware of that and avoid places like this.

Soon enough, a detailed Casino Complaint Guidelines will be available on AskGamblers and they will clearly state everything that players need to know before they submit a complaint.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.