Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our Casino Complaint Service Report for 2015 and find out more about our achievements.

95 hours left
$ 500
disputed amount

$500 payout approved on Mar 20 2016. Never had a problem prior to this and have been a customer since 2009. Have called and emailed numerous times and ...

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95 hours left
190
disputed amount

Yesterday I had created a account with RedBet Casino after seen very good reviews on this forum and decided to play after 20 Euro deposit. Firstly, ...

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93 hours left
$ 955
disputed amount

I was issued a check for a withdrawal that I made for $955. It was sent out fedex. Because I live in USA I have had nothing but problems cashing this ...

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91 hours left
$ 4200
disputed amount

I have been trying to inquire about my bonus furfilment and it keeps going up. I have asked for a place on the site where I can check my bonus myself ...

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90 hours left
1500
disputed amount

Hi Today my complaint concerns Golden lady Casino and something which happened last monday (23 may) I had a pending withdraw of 1500 euros, but ...

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90 hours left
$ 2500
disputed amount

On May 1st I requested a withdrawl and sent in all the required paperwork. I verified that the paperwork was received After 10 business days I ...

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90 hours left
105096
disputed amount

I played Wheels of Fortune slots on Tonybet online casino and I won a huge amount on may 26 . The sum is about 105 k euros . I try redraw some of the ...

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90 hours left

It has now been about six weeks since i requested my payout from Casino Sieger. At first I was told there was some trouble with me filling out the ...

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89 hours left
1500
disputed amount

Hi, I created an account there 2-3 months ago. During that time I made many deposits but did not win anything. Last time I was lucky and I have won + ...

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89 hours left
$ 2500
disputed amount

5/11 requested withdrawal finally approved after 3weeks then told there is a delay with direct deposit. Last time there was a delay I waited 3 months ...

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89 hours left
$ 601
disputed amount

I have been in constant contact with Slots Of Vegas and everytime I get the same response everytime!!! The timeframe for their whole withdrawal ...

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89 hours left
302
disputed amount

I received a bonus to play on this casino, before accepting it I asked for conditions and term, in order to be sure to receive my money in case of ...

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88 hours left
£ 794
disputed amount

I'm still waiting to have my withdraw of £794 and I've sent the document you needed and several emails and have been ignored please can someone get ...

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88 hours left

ello. Since this is going in together with my complaint to AskGambler, i have masked sensitive information with "***", 18bet.com has the unmasked ...

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88 hours left

Hello, according to the Pamper FAQ’s “Due to verification process for your security and ours, first time withdrawal request can take up to 10-14 ...

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88 hours left

it says clearly that this casino is available for players in The Netjherlands. However, the casino demands to have a utility bill with my full name on ...

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88 hours left
300
disputed amount

I inform you that I call from Italy and I have to use the online translator in English, I do formal complaint against www.supremeplay.com 'cause I do ...

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87 hours left
£ 100
disputed amount

Tried to deposit £100 on my credit card ..would not accept so rang up my card issuer who authorrised it ...sorted that out ..then put money on with ...

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87 hours left

I am raising a complaint and dispute withAtlantic club casino. I believe I have fell victim to their of their illegal software and there ...

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87 hours left
$ 564
disputed amount

I withdrew $564 from Bovada via Visa Fast Funds and was notified that it was processed on March 20th, 2016. After a few weeks, I contacted them ...

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86 hours left
£ 10000
disputed amount

I tried to close my account because I was worried about the amount I was spending, only to be told they have seen I was playing (which was the problem ...

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84 hours left
$ 1000
disputed amount

Withdrawal requested on March 19th 2016 for $1000. Customer service has sent scripted resolutions not resulting in payment. Resolutions have been ...

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83 hours left
$ 246
disputed amount

Before I go into my complaint, I would like to thank Planet7 for paying back all the money they owed me. The $246 is a trivial amount compared to the ...

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78 hours left
$ 2500
disputed amount

I requested a withdrawal on May 2. The withdrawal was approved but has still not been sent out to the processor. I contacted the casino and they senty ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

What is AskGamblers Casino Complaint Service?

AskGamblers Casino Complaint Service was devised to help players resolve issues that they might face when they gamble at any online casino. Here at AskGamblers, we believe that players deserve to get a fair game each time they choose to play. Therefore, we have started a battle against the rogue casino practices by launching a one of a kind AskGamblers Casino Complaint Service, which allows us to mediate the dispute between players and online casinos as an independent third party.

The first thing players do when they come across a problem is contact the casino itself and try to find a working solution for their trouble with the relevant casino representatives and departments. If they fail to resolve the issue, players often turn to the independent authorities such as various gambling websites and forums who are offering a complaint resolution service for their members. That’s when AskGamblers can step up and take matters in their own hands, being the top gambling portal that deals with disputes between players and online casinos.

Most players don’t experience any problems when gambling online. However, there are times when things go wrong and players can run into a problem with payments or bonuses. In case something like that happens, we strongly encourage you to fill out a complaint form at AskGamblers and allow us to help you.

We act as mediators between you and the casino to give you a unique chance to resolve your issues fair and quickly. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints, so actually each party has 96h to respond. Failure of either of them to do so within the given timeframe will result in the closure of the complaint.

AskGamblers also believe in transparency and therefore we have a complete archive of online casino complaints to help you choose where to play. If an online casino have a number of complaints and they are not doing anything to resolve them, we want our members to be aware of that and avoid places like this.

Soon enough, a detailed Casino Complaint Guidelines will be available on AskGamblers and they will clearly state everything that players need to know before they submit a complaint.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.