Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our Casino Complaint Service Report for 2015 and find out more about our achievements.

95 hours left
£ 350
disputed amount

Withdrew £350 on 9th July and still not received it. Emailed, live chat all give automated answers. No bonus was used. Deposited over £900 and sent ...

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93 hours left
$ 100
disputed amount

It has been at least 5 months since I requested my withdraw. Sent in my identification information, everything checked out on my end. Information was ...

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87 hours left
$ 560
disputed amount

I Truly thought , that with my 1st withdrawal taking Soo long was because of Documents & Verification . All that is done & I got the Check Finally , ...

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86 hours left
$ 1912
disputed amount

I request withdrawal on june 23 that was approved on 07/06/2026, they aways have just excuses no one there actually willing to help. i keep calling ...

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86 hours left
$ 1800
disputed amount

my wire transfer for $1800 was approved on 06/30/16 and was send to escalation on 07/14 and 07/17. I send Tara 3 e-mails and she replied with the ...

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84 hours left
$ 3720
disputed amount

Been a loyal customer with VIP rep Dan ****** at Ruby for 5 years. Played a lot and always got a withdraw within 6 weeks max. But end of May I cashed ...

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84 hours left
£ 200
disputed amount

I made a withdraw of £200 on the 09/07/2016 and still waiting for the money to be deposit into my account . after many e-mails the keep saying the ...

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84 hours left
$ 1750
disputed amount

I withdrew my winnings over a month ago, I've patiently waited through the time frames they told me. Now it's past the timeframes, I've contacted live ...

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84 hours left
£ 300
disputed amount

I have unsuccessfully been trying to withdraw £300 from my sapphire rooms account. After asking for various forms of verification which I have ...

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84 hours left
$ 700
disputed amount

I was a VIP at Royal Ace until I started withdrawing money. I hit a streak of luck at the end of 2015/beginning of 2016 and requested numerous ( ...

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83 hours left
1000
disputed amount

I have been getting completely ignored by this casino regarding my withdrawal since I supplied all relevant ID verification weeks ago. I won 1000 ...

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83 hours left
$ 1465
disputed amount

I did a withdrawal on June 7th and waited the 20 days. Nothing happened so I called then had to get a hold of a lady that does the payments, she ...

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83 hours left

I joined the casino because the games looked a bit different. After a few deposits I felt I was maybe too eager to deposit looked for deposit limits ...

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83 hours left
$ 1600
disputed amount

On June 3, 2016 I requested a payout on my winnings of $1600. On June 24, 2016 I emailed financial at Las Vegas USA casino to inquire as to payout. At ...

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83 hours left
£ 600
disputed amount

I registered with net bet at the beginning of the week, decided to withdrawal £600 and was asked to verify my account via telephone and send ...

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83 hours left
£ 750
disputed amount

I have attempted to withdraw £750 upon this request I was requested to submit my ID and bank details to verify my identity. I have done this several ...

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83 hours left
£ 3154
disputed amount

I played at Super Casino and upon withdrawal was asked for documentation. Slightly more than I usually have to at online casinos, this consisted of ID ...

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83 hours left
$ 450
disputed amount

It has been a month since I was approved for a 450 dollar withdrawal. I have been given the run around. Now I am.sent to the escalations department ...

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83 hours left
5098
disputed amount

Hello, Had used smartlivegaming.com (https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=2715) ...

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83 hours left
£ 600
disputed amount

Withdrew £600 on 19/7 and continually shows 'Pending' with no request for 'verification' Customer Service number is never answered despite holding ...

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83 hours left
$ 730
disputed amount

I currently have 2 approved withdrawal requests from Planet 7 Casino. The details are as follows: 6/2/2016 - $380 6/22/2016 - $350 As you can see, ...

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83 hours left

Hi, I recently opened a netbet account 2 days ago and was wagering beyond my means chasing losses. I got urges to keep gambling and knew I had to self ...

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83 hours left
$ 1000
disputed amount

When making my first deposit I called to verify what the 10x max withdrawl meant. I was told it meant if I deposit 70 and get bonuses the max I can ...

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83 hours left
£ 100
disputed amount

So it's been nearly 1 month since I made a withdrawl. I've contacted them every day and they have replied to about 20% of my emails! £100 is a lot of ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

What is AskGamblers Casino Complaint Service?

AskGamblers Casino Complaint Service was devised to help players resolve issues that they might face when they gamble at any online casino. Here at AskGamblers, we believe that players deserve to get a fair game each time they choose to play. Therefore, we have started a battle against the rogue casino practices by launching a one of a kind AskGamblers Casino Complaint Service, which allows us to mediate the dispute between players and online casinos as an independent third party.

The first thing players do when they come across a problem is contact the casino itself and try to find a working solution for their trouble with the relevant casino representatives and departments. If they fail to resolve the issue, players often turn to the independent authorities such as various gambling websites and forums who are offering a complaint resolution service for their members. That’s when AskGamblers can step up and take matters in their own hands, being the top gambling portal that deals with disputes between players and online casinos.

Most players don’t experience any problems when gambling online. However, there are times when things go wrong and players can run into a problem with payments or bonuses. In case something like that happens, we strongly encourage you to fill out a complaint form at AskGamblers and allow us to help you.

We act as mediators between you and the casino to give you a unique chance to resolve your issues fair and quickly. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints, so actually each party has 96h to respond. Failure of either of them to do so within the given timeframe will result in the closure of the complaint.

AskGamblers also believe in transparency and therefore we have a complete archive of online casino complaints to help you choose where to play. If an online casino have a number of complaints and they are not doing anything to resolve them, we want our members to be aware of that and avoid places like this.

Soon enough, a detailed Casino Complaint Guidelines will be available on AskGamblers and they will clearly state everything that players need to know before they submit a complaint.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.