Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our Casino Complaint Service Report for 2015 and find out more about our achievements.

94 hours left
$ 3000
disputed amount

I am not happy at all. I made a deposit to crazy winners and had a win, I was told I would recieve $3000 from three different representative, three ...

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93 hours left
£ 100
disputed amount

I requested a withdrawal of £100 on 9th July and have not received it yet. I have contacted the casino several times, and have been told that there ...

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93 hours left
£ 200
disputed amount

I made a withdraw of £200 on the 09/07/2016 and still waiting for the money to be deposit into my account . after many e-mails the keep saying the ...

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92 hours left
$ 3720
disputed amount

Been a loyal customer with VIP rep Dan ****** at Ruby for 5 years. Played a lot and always got a withdraw within 6 weeks max. But end of May I cashed ...

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92 hours left
$ 1800
disputed amount

Between may 15th and mid June i won around $2000 from 3 different wins. After about a month of emailing and contacting customer service i was told the ...

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92 hours left
$ 2688
disputed amount

I have two approved withdrawals from coolcat casino, the first dating back to two months ago as below: 06/13/2016 06:02 PM Check Withdrawal Approved ...

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91 hours left
£ 401
disputed amount

Hello, I would like to complain about Smart Live services. On 07/07/2016 I withdrew £401.60 from my account. I still don't have this money ...

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91 hours left
$ 2100
disputed amount

Hi.. im not a big user of computers so excuse me if im doing this incorrectly.. here go's... i decided to hsve a go at oline pokies an a friend ...

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91 hours left
£ 13855
disputed amount

On 20/06 Smart Live paid me the first installment of my winnings. However then suddenly decided they needed to review the activity on my account when ...

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91 hours left
$ 5000
disputed amount

I have patiently waited for one withdrawal that was approved for payment on June 3rd, which is 41 business days ago and another withdrawal approved ...

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91 hours left
£ 1341
disputed amount

I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having ...

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91 hours left
$ 7000
disputed amount

I won a substantial amount of money back in March. I have 5 withdraw approvals, 4 of them have surpassed the 20 business day standard as listed on ...

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91 hours left
200
disputed amount

This casino gave me a free chip of 250€ that i had to make 99x. Guess what, i made it. Having a glorious ammount of 2.200€ Bonus rules say ...

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91 hours left
$ 1000
disputed amount

I have been trying to get my withdrawal from Vegas Casino Online for almost a month now. Origiinally requested an wire transfer on 7/2, but when I ...

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90 hours left
$ 5975
disputed amount

I am a loyal customer at Slot Madness and have a VIP host. However when it came time to cash out I've been given the runaround. First it was a delayed ...

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88 hours left
500
disputed amount

I'm still waiting for a payment from Casumo Casino. Cute little casino, paid well and have cool and high paying tournaments, BUT...I made a withdrawal ...

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88 hours left
$ 1500
disputed amount

I won $2500 on their kudos money in early April but could only cash out $1500 due to max cashout rules. I submitted all the standard paper work...took ...

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88 hours left
$ 75
disputed amount

Hello , i am very disappointed with this casinò . I won 50$ (the max cashout) from a free chip after registering a new account with them , this ...

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88 hours left
$ 130
disputed amount

My withdrawal was done on the 4th of July and I requested a pay out via Skrill. I have not used any bonusses and wagered more than 100% of my initial ...

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88 hours left
$ 3200
disputed amount

I made three withdrawals of $400 on July 7, 8, 9. They all say "Success" on the mobile website. Then on July 12 I made a withdrawal of $398.81. Today ...

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88 hours left
4000
disputed amount

On April the 18th I deposited 800 Euros and gambled my balance up to 4000 Euros before requesting a withdrawal. After several failed attempts I was ...

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88 hours left
£ 2000
disputed amount

ok so i joined this casino and made a £100 deposit i won £2000 and had lots of contact from casino congratulating me and asking for me to submit my ...

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88 hours left
$ 100
disputed amount

It has been at least 5 months since I requested my withdraw. Sent in my identification information, everything checked out on my end. Information was ...

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87 hours left
$ 925
disputed amount

i request withdrawal on june that was approved 6/21/2016 $925 ,they aways have just excuses no one there actually willing to help. I keep calling ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

What is AskGamblers Casino Complaint Service?

AskGamblers Casino Complaint Service was devised to help players resolve issues that they might face when they gamble at any online casino. Here at AskGamblers, we believe that players deserve to get a fair game each time they choose to play. Therefore, we have started a battle against the rogue casino practices by launching a one of a kind AskGamblers Casino Complaint Service, which allows us to mediate the dispute between players and online casinos as an independent third party.

The first thing players do when they come across a problem is contact the casino itself and try to find a working solution for their trouble with the relevant casino representatives and departments. If they fail to resolve the issue, players often turn to the independent authorities such as various gambling websites and forums who are offering a complaint resolution service for their members. That’s when AskGamblers can step up and take matters in their own hands, being the top gambling portal that deals with disputes between players and online casinos.

Most players don’t experience any problems when gambling online. However, there are times when things go wrong and players can run into a problem with payments or bonuses. In case something like that happens, we strongly encourage you to fill out a complaint form at AskGamblers and allow us to help you.

We act as mediators between you and the casino to give you a unique chance to resolve your issues fair and quickly. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints, so actually each party has 96h to respond. Failure of either of them to do so within the given timeframe will result in the closure of the complaint.

AskGamblers also believe in transparency and therefore we have a complete archive of online casino complaints to help you choose where to play. If an online casino have a number of complaints and they are not doing anything to resolve them, we want our members to be aware of that and avoid places like this.

Soon enough, a detailed Casino Complaint Guidelines will be available on AskGamblers and they will clearly state everything that players need to know before they submit a complaint.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.