Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our exclusive story Insight in AskGamblers Casino Complaint Service and find out more about our achievements.

95 hours left
$ 64000
disputed amount

I won $64,000 at Leo Vegas recently and requested a lump sum withdrawal which was approved on after completion of the verification process. All ...

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95 hours left

I have sent numerous emails to Cloudcasino support requesting deposit limits, then when I got no response I sent even more emails asking for my ...

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95 hours left

I've already reported 2 times a glitch in the slot machines and nobody has yet to respond to this. The first was on Greedy Goblins, where I won 10 ...

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95 hours left
$ 2805
disputed amount

I have played at this casino for a while and back in December I won a nice payout but like others I have been getting the run around when it comes to ...

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95 hours left

I referred a friend when I first opened up an account. I selected to be awarded 20% of winnings/losses. I attempted several times to request this ...

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95 hours left
14900
disputed amount

This tuesday I opened an account at stargames.com because they offer evolution gaming. I play on different sites that offer evolution gaming. What I ...

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95 hours left
1700
disputed amount

Hi, before 2,5 weeks I have won 1700 euros with only 50 deposit in spinempire (clearing all bonus). So real money was more then 1700 on 22.1.16. Then ...

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94 hours left
$ 87
disputed amount

Hi Royal Panda Casino! I just started playing online casino and i am not familiar with the online websites and such. I have accidentally removed my ...

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94 hours left
$ 400
disputed amount

12/22/2015 10:49 PM Check Withdrawal Requested -$400.00 01/18/2016 01:08 PM Check Withdrawal Approved! -$207.00 01/18/2016 01:08 PM Manager ...

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92 hours left
480
disputed amount

the 24.1.16 i asked customerservice on leovegas if i could open my account, i dident remember if i had self excluded myself. while he checked out that ...

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92 hours left
kr 3200
disputed amount

Made a small first time deposit and got lucky. Wagered and made a withdrawal request of NOK 3.200. However, firstly KYC - and that is understandable. ...

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91 hours left
$ 300
disputed amount

hello here is the deal i m playing raging bull casino since september, i have made succesful withdraw with ecopayz(in 2day just like its suppose to ...

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90 hours left
$ 1879
disputed amount

i submitted a withdrawl on Nov 16 for 2000 it was approved for 1879.01 all was good received my check the 28th of dec upon going to my bank the bank ...

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90 hours left
$ 1150
disputed amount

I have won twice at this casino and I am still awaiting payment on both winnings. I have spoken to representatives on chat and to some representatives ...

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89 hours left
$ 1800
disputed amount

I won and cashed out 1800.00 on 12/15/2015. from Silver Oak . By the time they finally accepted my documents it was 1/5/2016 before they approved my ...

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89 hours left
$ 2000
disputed amount

Silveroaks FAQ states that "withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time." Despite being a ...

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89 hours left
$ 2960
disputed amount

Was approved for $2,960 withdrawal out of the 3,500 I asked for on Jan 8th and still I can't get an honest answer out of them. While Alvyn has been ...

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89 hours left

I had a withdraw request at january 3 . It was approved on the 13 january. They told me they gonna sent a check 14 business days. Today is over 14 ...

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89 hours left
$ 1885
disputed amount

I have 3 withdrawal that were approved in December. One on Dec 8th, 2016 for $524.00. One was Dec 11th, 2016 for 707.00 and the last one was Dec 18th ...

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89 hours left
$ 145
disputed amount

Hi AskGambler, I made a request for withdrawal for 145 USD on 4th Jan 2016 and sent my documents as well the very same day... I repeated followup ...

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87 hours left
$ 260
disputed amount

I joined this casino based on reviews on ask gamblers, and i took their bonus when i deposited my money. I made through the required play through and ...

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80 hours left

Hello have a problem with Casino Heroes where I closed the account permanently a couple of times but that is only to contact support so the account is ...

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80 hours left
2000
disputed amount

I asked for withdrawal of 2000eur, it was confiscated, I asked support on chat what does it mean and support told me not to worry that its because I ...

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80 hours left
1389
disputed amount

hello my name is mr Beyou Easter and I have problems with the casino 21 dukes me because it should not pay 1389 euros me !! the username is pbeyoI am ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.