We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.
You can also read our Casino Complaint Service Report for 2015 and find out more about our achievements.
What is AskGamblers Casino Complaint Service?
AskGamblers Casino Complaint Service was devised to help players resolve issues that they might face when they gamble at any online casino. Here at AskGamblers, we believe that players deserve to get a fair game each time they choose to play. Therefore, we have started a battle against the rogue casino practices by launching a one of a kind AskGamblers Casino Complaint Service, which allows us to mediate the dispute between players and online casinos as an independent third party.
The first thing players do when they come across a problem is contact the casino itself and try to find a working solution for their trouble with the relevant casino representatives and departments. If they fail to resolve the issue, players often turn to the independent authorities such as various gambling websites and forums who are offering a complaint resolution service for their members. That’s when AskGamblers can step up and take matters in their own hands, being the top gambling portal that deals with disputes between players and online casinos.
Most players don’t experience any problems when gambling online. However, there are times when things go wrong and players can run into a problem with payments or bonuses. In case something like that happens, we strongly encourage you to fill out a complaint form at AskGamblers and allow us to help you.
We act as mediators between you and the casino to give you a unique chance to resolve your issues fair and quickly. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints, so actually each party has 96h to respond. Failure of either of them to do so within the given timeframe will result in the closure of the complaint.
AskGamblers also believe in transparency and therefore we have a complete archive of online casino complaints to help you choose where to play. If an online casino have a number of complaints and they are not doing anything to resolve them, we want our members to be aware of that and avoid places like this.
Soon enough, a detailed Casino Complaint Guidelines will be available on AskGamblers and they will clearly state everything that players need to know before they submit a complaint.
Complaints will fall into four categories.
- Open: Communication between the casino, the player, and AskGamblers is still ongoing.
- Solved: Player and casino reached an agreement.
- Unsolved: Complaint file closed due to inactivity of the casino.
- Rejected: Complaint file closed due to inactivity of the player.
To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.
See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.
We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.