Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our exclusive story Insight in AskGamblers Casino Complaint Service and find out more about our achievements.

95 hours left
100
disputed amount

Hello Sunset Slots Casino got a bonus for registering an account (nickname bonti75), I made a turnover required bonus, then I paid the required ...

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95 hours left
$ 1100
disputed amount

First time user, deposited 20 and got lucky won 1100. Tried to withdraw the next day and that when my nightmere began . First withdraw to my visa ...

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95 hours left
$ 100
disputed amount

Am joined last month on this casino.i played in games and won $100.so wen i checked to withdraw my money they shows that ur account not allowe to ...

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94 hours left
$ 1879
disputed amount

i submitted a withdrawl on Nov 16 for 2000 it was approved for 1879.01 all was good received my check the 28th of dec upon going to my bank the bank ...

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94 hours left
$ 2000
disputed amount

Silveroaks FAQ states that "withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time." Despite being a ...

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94 hours left

I had a withdraw request at january 3 . It was approved on the 13 january. They told me they gonna sent a check 14 business days. Today is over 14 ...

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93 hours left
$ 525
disputed amount

I made a withdraw of 525.00 on 1/25/16 , it's been pending. I try getting help to see why it's taking so long , I contact customer service and they ...

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92 hours left

I opened an account with bgo which I then self excluded from I re opened an account with them and I was asked for my passport utility bill and card ...

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89 hours left
1547
disputed amount

Hi, I was playing in stargames.com for more than one year, made deposits and withdrawal without problems previously. But this time, my account was ...

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89 hours left
£ 4000
disputed amount

Hi there, Can you please help me with a complaint I have with casino cruise. I won some money last week, which upon withdrawal was requested by ...

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88 hours left

I opened account at rembrand last year but as I'm in the uk I was unable to deposit or play netent games so gave up!, I later found Sieger casino but ...

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86 hours left
2755
disputed amount

I have been a member of playfortuna for a year. In that time I have deposited many times and made a number of small(under £100) withdrawals. In ...

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86 hours left

I have been given the wrong calculations for a £3 Bet polder casino is paying its players 10 cents when the player has a win. They then have refused ...

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86 hours left
159
disputed amount

Deposited 200 EUR , played casino and lost 40 EUR.I not liked this casino room so I requested all balance payout of 160 EUR and they charged me 1 EUR ...

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85 hours left
kr 650
disputed amount

Hello, Januari 29th i recieved an e-mail from Jackpot Mobile Casino to get a 600% first deposit bonus. So deposit 100SEK play with 700SEK - ...

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85 hours left
65
disputed amount

I joined betsafe today because of the wide range of slots. ( although i was only able to play one single slot ) and the site looks pretty slick. I ...

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85 hours left
6000
disputed amount

Hello, I have a week before playing at Cherry Casino because my friends have told me. I won € 700 and immediately paid. Verification was fast and ...

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84 hours left
1000
disputed amount

I have requested a withdrawal of 1000 Euro on 02.02.2016. My account was already verified at this moment. According to their terms and ...

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83 hours left

I deposited via skrill. The money was taken from my skrill account but not booked on Thrills. The customer chat treats me like a cheater saying i ...

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83 hours left
12009
disputed amount

I discovered Casino-For-Me from Askgamblers newsletters. I have created an account at casino-for-me on 08.08.2014 then made a deposit of 400 euro and ...

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83 hours left
3500
disputed amount

Hello, around 2 weeks ago I made two deposits on the Euromoon casino site of £100 each around 1 hour apart. I gambled on the casino and won 2000 ...

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83 hours left
$ 1885
disputed amount

I have 3 withdrawal that were approved in December. One on Dec 8th, 2016 for $524.00. One was Dec 11th, 2016 for 707.00 and the last one was Dec 18th ...

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82 hours left
£ 1300
disputed amount

I recently won 1300 pounds without bonus. Tried to withdraw and had to verify, fair enough... Sent in documents I usually use for casinos but on this ...

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82 hours left
951
disputed amount

Hello On the 3rd February I requested a withdrawl of 951euro. It says withdrawals are approved on a Thursday. My request is still pending. My emails ...

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Before submitting a complaint, we strongly encourage you to read our complaint guidelines.

Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.