Online Casino Complaints

We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues when gambling online, we’re here in case something goes wrong. If you run into a problem with any of the online casinos, whether it’s with payments or bonuses, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.

You can also read our exclusive story Insight in AskGamblers Casino Complaint Service and find out more about our achievements.

95 hours left
$ 1294
disputed amount

I won $2294 in June. Grand Parker Casino paid me $1000. Then I requested money again, but my second $1000 was declined and they sent me an email, my ...

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92 hours left
£ 13500
disputed amount

Betway casino has refused to return my winnings of £13.5k after breaching their responsible gambling terms and conditions and regulations set by the ...

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91 hours left
6000
disputed amount

Hello AskGamblers! casino euro confiscated my winnings of 6000 euro saying i was violated bonus rules and this is completely not true!i was playing ...

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91 hours left
$ 500
disputed amount

Hi, it has been nearly 2 months since I submitted my withdrawal request for $500 from Pamper Casino on October 3, 2014. I have had a hard time getting ...

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91 hours left
$ 1732
disputed amount

Hi. My name is Michelle, I have been playing at this casino for awhile. Now the thing is I finally win after constantly playing and they refuse to ...

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91 hours left
14000
disputed amount

Hello fellow players, I have been playing a lot of in smartlive. I made lot of bets and deposit 7000 euro total. When my balance reached around ...

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91 hours left
$ 171
disputed amount

Hello, I have 171 dollars on my account in grand macao. I had to send a lot of documents. Faxback form was confirmed. Than I wanted to do withdraw 171 ...

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88 hours left
3000
disputed amount

Europlay Casino – do not pay profits I've played a dozen times on the europlay casino, nice bonuses and nice attitude on deposits. But the ...

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84 hours left
$ 5798
disputed amount

My name is John Albright and I have owned an insurance company for 22 years, owned my home for 20 years, never even been an issued a late fee on a ...

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83 hours left
$ 800
disputed amount

Onbling keeps telling me my account is in a random security check for up to 60 days. It has been well over 60 days and I have tried to withdraw 6 or 7 ...

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83 hours left
$ 25000
disputed amount

I won a random jackpot at Classy Casino the first week in November of this year. It was worth approximately $25,000. I then inquired how I could ...

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79 hours left
$ 1525
disputed amount

Hello, I started playing with Loco panda in September 2014, I sought them out because of the great reviews the site has that it is the best site to ...

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78 hours left
$ 3000
disputed amount

I won a decent amount from Onbling and put a withdraw request of 3000 in only 1000 was approved so I put another request in for 2000, it was denied ...

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76 hours left
kr 22500
disputed amount

I have played at slotobank.com and have winnings there 22500sek..one day they justed blocked my account because they say they are checking my account ...

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74 hours left
£ 75
disputed amount

I made two withdrawals from Eurofortune casino totalling £75.50 on Oct 3rd, details shown below: 205346144261693 25.00 Skrill PROCESSING Oct 3, 04 ...

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74 hours left
535
disputed amount

Hello I played at 10 bet casino and deposit 25 euro and get the bonus. I played most immortal romance with bet 0,60, 0,90 and 1,20. I won and ...

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72 hours left
150
disputed amount

6 months for a withdrawal of 150 Euro Monarchs casino, dozens of mails sent, without a concrete answer, send documentation and approval, but without ...

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72 hours left
1262
disputed amount

for more than a month i have been waiting for my withdrawal to be approved. they first approved a little withdrawal of 49 euro and payed out really ...

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71 hours left

I started my correspondence with Monarchs early August. Having sent through my documents I was told that the scanned statement I sent in as my proof ...

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71 hours left
$ 2397
disputed amount

I won in Winpalace Casino in May. They paid me $1000, but my third withdrawal was declined in June and they sent me an email about my account was ...

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69 hours left

Hi I have an account with winner casino I only play one game with them every time it's called Irish luck, I have over a few days complained about ...

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69 hours left
$ 927
disputed amount

I won $1427 in June. SlotsJungle paid me $500. Then I requested money again, but my second $500 was declined and they sent me an email, my account was ...

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63 hours left
$ 178
disputed amount

I recently set up an account at slotocash casino and availed of their offer of $31 no deposit bonus. I got lucky and won some money on the slots which ...

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51 hours left
£ 9500
disputed amount

Hi there, I need help to resolve my issue with the SmartLive Casino. I had won 11500 on 03/11/2014 and requested a withdrawal on the same day. I ...

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Complaint Status

Complaints will fall into four categories.

  • Open: Communication between the casino, the player, and AskGamblers is still ongoing.
  • Solved: Player and casino reached an agreement.
  • Unsolved: Complaint file closed due to inactivity of the casino.
  • Rejected: Complaint file closed due to inactivity of the player.

Complaint Description

To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.

Latest Response

See who was the last party to respond to a complaint. If you’re following a particular complaint, this is an easy way to see if new developments have occurred.

Time Remaining

We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.