Casino Complaints
Welcome to the AskGamblers free casino complaints service. We believe that players deserve to get a fair game wherever they choose to play. Although most players experience no issues when gambling online, we're here in case something goes wrong. If you run into a problem with any of the online casinos, either with payments or bonuses, we strongly encourage you to fill out a complaints form.
We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play. To assist you in finding complaints that you're interested in, this overview table summarizes each one with four different sections.
Complaint Status
Complaints will fall into four categories.
- Developing: Communication between the casino, the player, and AskGamblers is still ongoing.
- Resolved: Player and casino reached an agreement.
- Unresolved: Complaint file closed due to inactivity of the casino.
- Closed: Complaint file closed due to inactivity of the player.
Complaint Description
To assist you in quickly finding the major details of a complaint, we have posted each complaint title, submitter, and date of filing in the table.
Latest Response
See who was the last party to respond to a complaint. If you're following a particular complaint, this is an easy way to see if new developments have occurred.
Time Remaining
We not only want players to be able to have mediation resources available; we want the process to be speedy, as well. In order to encourage the player and the casino to stay focused on reaching a proper solution, we have installed a timer on each of the complaints. Failure of either party to respond within the timeframe will result in the closure of the complaint.
Complaint Title
Latest Response
Time Remaining
Posted: 8th May 2012, 4:29 PM by Dayou17
Dayou17 responded.
17th May 2012, 1:35 AM
3 days 19 hours left
Posted: 11th May 2012, 11:19 AM by chiro
chiro responded.
16th May 2012, 7:10 PM
3 days 13 hours left
Posted: 10th May 2012, 1:36 AM by seahorizon
seahorizon responded.
16th May 2012, 1:12 AM
2 days 19 hours left
Posted: 15th May 2012, 2:56 PM by cbenno123
cbenno123 submitted a complaint.
15th May 2012, 2:56 PM
2 days 16 hours left
Posted: 15th May 2012, 1:10 AM by joanirj
joanirj submitted a complaint.
15th May 2012, 1:10 AM
2 days 15 hours left
Posted: 10th May 2012, 1:05 AM by aztanboy
aztanboy responded.
11th May 2012, 7:46 PM
2 days 15 hours left
Posted: 25th April 2012, 12:10 PM by munrue
munrue responded.
11th May 2012, 7:55 PM
2 days 15 hours left
Posted: 1st May 2012, 6:34 PM by Stuntmaster
Stuntmaster responded.
15th May 2012, 5:47 PM
2 days 11 hours left
Posted: 17th April 2012, 4:04 PM by marine326
marine326 responded.
15th May 2012, 4:59 PM
2 days 11 hours left
Posted: 4th May 2012, 9:18 PM by champ31
champ31 responded.
10th May 2012, 10:29 PM
1 day 16 hours left
Posted: 14th May 2012, 1:14 AM by JPNL1987
JPNL1987 submitted a complaint.
14th May 2012, 1:14 AM
1 day 16 hours left
Posted: 3rd May 2012, 3:37 PM by getters
getters responded.
14th May 2012, 9:42 PM
1 day 15 hours left
Posted: 22nd April 2012, 7:12 PM by gamblerme
Silver Oak Casino responded.
14th May 2012, 7:09 PM
1 day 13 hours left
Posted: 5th April 2012, 5:57 AM by brobee09
Cool Cat Casino responded.
14th May 2012, 7:05 PM
1 day 13 hours left
Posted: 19th January 2012, 4:14 PM by koknaut8
Bet At Home responded.
14th May 2012, 5:28 AM
0 days 23 hours left
Posted: 9th May 2012, 4:50 PM by Chameleon
Chameleon submitted a complaint.
9th May 2012, 4:50 PM
0 days 19 hours left
Posted: 7th May 2012, 11:00 PM by jedda123
jedda123 submitted a complaint.
7th May 2012, 11:00 PM
0 days 19 hours left
Posted: 19th April 2012, 5:02 PM by cwqueenbee
cwqueenbee responded.
13th May 2012, 9:43 PM
0 days 15 hours left
Posted: 27th April 2012, 2:24 PM by drchoc
AskGamblers responded.
13th May 2012, 4:55 PM
0 days 11 hours left
Posted: 1st May 2012, 7:45 AM by mnan83
mnan83 responded.
5th May 2012, 3:55 AM
0 days 10 hours left
Posted: 2nd May 2012, 3:52 AM by ricky77
ricky77 submitted a complaint.
2nd May 2012, 3:52 AM
0 days 10 hours left
Posted: 11th April 2012, 3:03 AM by ruthm1
Closed due to inactivity of Cherry Red Casino.
15th May 2012, 3:35 PM
Posted: 1st May 2012, 8:49 PM by RanHand
Closed due to inactivity of submitter.
15th May 2012, 12:53 PM
Posted: 18th April 2012, 12:35 PM by micutz09
Closed due to inactivity of Smart Live Casino.
14th May 2012, 1:23 PM
Posted: 23rd April 2012, 4:13 AM by slotoalan
Closed due to inactivity of Bet-at.eu Casino.
14th May 2012, 1:23 PM
Posted: 23rd April 2012, 4:19 AM by slotoalan
Closed due to inactivity of Sloto' Cash Casino.
14th May 2012, 1:16 PM
Posted: 6th May 2012, 10:43 PM by suecarveth
Closed due to inactivity of PLENTY JACKPOT CASINO.
11th May 2012, 5:41 PM
Posted: 26th April 2012, 12:16 AM by Sagbag
Closed due to inactivity of submitter.
11th May 2012, 5:35 PM
Posted: 27th April 2012, 1:10 PM by petike69
Closed due to inactivity of Slotsinferno.
6th May 2012, 3:46 AM
Posted: 14th April 2012, 8:24 AM by Rsimpshr
Closed due to inactivity of real vegas online casino.
30th April 2012, 7:02 PM
Posted: 25th April 2012, 3:46 PM by rosebush55
Closed due to inactivity of slotnuts.
30th April 2012, 1:03 AM
Posted: 4th April 2012, 12:41 PM by D0raP4pakosta
Closed due to inactivity of Sun Palace Casino.
28th April 2012, 3:09 PM
Posted: 19th April 2012, 11:26 AM by cjb1201
Closed due to inactivity of Vernons Casino.
23rd April 2012, 9:09 PM
Posted: 30th March 2012, 4:38 PM by brobee09
Closed due to inactivity of submitter.
23rd April 2012, 7:06 PM
Posted: 10th April 2012, 10:30 PM by amygirl123
Closed due to inactivity of Vernons Casino.
23rd April 2012, 6:09 PM
Posted: 18th April 2012, 7:18 PM by tomjan
Closed due to inactivity of Paddy Power Casino.
23rd April 2012, 1:34 AM
Posted: 31st March 2012, 7:21 PM by alexva
Closed due to inactivity of Loco Panda Casino.
23rd April 2012, 1:05 AM
Posted: 9th April 2012, 1:26 PM by royandsuemueller@gmail.com
Solved successfully.
22nd April 2012, 6:49 PM
Posted: 13th April 2012, 11:26 PM by tonyespo
Closed due to inactivity of Rome Casino.
21st April 2012, 8:21 PM
Posted: 1st April 2012, 9:54 PM by bigfor
Closed due to inactivity of submitter.
20th April 2012, 8:51 PM
Posted: 10th April 2012, 11:30 PM by VLYNNDAVIS
Closed due to inactivity of submitter.
20th April 2012, 8:51 PM
Posted: 12th April 2012, 10:49 AM by nesaso
Closed due to inactivity of Casino770.
20th April 2012, 8:51 PM
Posted: 3rd January 2012, 5:38 PM by r.fuller
Closed due to inactivity of submitter.
20th April 2012, 8:51 PM
Posted: 5th February 2012, 8:48 PM by imfinn
Closed due to inactivity of Smart Live Casino.
20th April 2012, 8:51 PM
Posted: 14th April 2012, 5:20 PM by luckyie
Closed due to inactivity of submitter.
20th April 2012, 7:50 PM
Posted: 29th March 2012, 3:41 PM by jhalsup
Closed due to inactivity of Golden Cherry Casino.
13th April 2012, 9:34 PM
Posted: 7th April 2012, 5:05 AM by Took 4 good
Closed due to inactivity of Plenty Jackpots - Curgam Malta Ltd.
13th April 2012, 7:47 PM
Posted: 9th April 2012, 2:20 PM by kchittenden
Closed due to inactivity of Plenty Jackpots..
13th April 2012, 7:47 PM
Posted: 3rd April 2012, 6:28 PM by someguy
Closed due to inactivity of Vernons Casino.
10th April 2012, 5:35 AM
Posted: 19th March 2012, 5:41 PM by teri
Closed due to inactivity of Bovada Casino.
9th April 2012, 11:35 PM
Posted: 30th March 2012, 11:50 AM by HashG7
Closed due to inactivity of Titan Casino.
8th April 2012, 11:00 PM
Posted: 2nd April 2012, 9:11 AM by unghocklai
Closed due to inactivity of Vernons Casino.
8th April 2012, 9:58 PM
Posted: 31st March 2012, 12:44 AM by nebiconezer
Closed due to inactivity of Grand Reef Casino.
8th April 2012, 6:12 PM
Posted: 1st March 2012, 12:40 AM by mzvilayvanh
Closed due to inactivity of submitter.
8th April 2012, 5:01 PM
Posted: 20th March 2012, 6:39 AM by boschman
Closed due to inactivity of submitter.
7th April 2012, 8:35 PM
Posted: 19th March 2012, 3:16 PM by tabby_cat
Closed due to inactivity of Vernons Casino.
4th April 2012, 9:48 PM
Posted: 18th February 2011, 3:57 PM by stahly
Closed due to inactivity of submitter.
4th April 2012, 2:23 PM
Posted: 29th March 2012, 11:53 AM by Georgou13
Closed due to inactivity of Sun Palace Casino.
4th April 2012, 7:25 AM
Posted: 28th March 2012, 10:12 AM by Rsimpshr
Closed due to inactivity of Real Vegas on line.
3rd April 2012, 4:51 AM
Posted: 13th March 2012, 12:25 PM by tiptop14
Closed due to inactivity of ClassyCoin Casino.
2nd April 2012, 2:58 PM
Posted: 19th March 2012, 9:23 PM by tracymit
Closed due to inactivity of High Noon Casino.
2nd April 2012, 12:01 PM
Posted: 1st February 2012, 8:45 PM by utahrick
Closed due to inactivity of submitter.
2nd April 2012, 9:43 AM
Posted: 23rd March 2012, 3:23 AM by tracykato
Closed due to inactivity of Grand Reef Casino.
1st April 2012, 1:35 AM
Posted: 23rd March 2012, 5:12 PM by chandler92
Closed due to inactivity of Lucky 18 Casino.
1st April 2012, 1:22 AM
Posted: 10th November 2011, 8:30 AM by tosberry
Closed due to inactivity of submitter.
31st March 2012, 1:21 PM
Posted: 1st March 2012, 4:58 PM by msparks1982@yahoo.com
Solved successfully.
26th March 2012, 10:23 PM
Posted: 2nd January 2012, 1:23 AM by Sharon 98
Closed due to inactivity of submitter.
26th March 2012, 6:44 PM
Posted: 11th March 2012, 8:59 PM by atalantis58
Closed due to inactivity of Casino Creed.
25th March 2012, 12:20 AM
Posted: 1st February 2012, 9:59 PM by roxxi3535
Closed due to inactivity of submitter.
25th March 2012, 12:20 AM
Posted: 1st February 2012, 9:31 PM by Luchiano
Closed due to inactivity of Tropica Casino.
19th March 2012, 7:35 PM
Posted: 28th February 2012, 7:08 AM by coco2112
Closed due to inactivity of 99 Slot Machines.
19th March 2012, 7:24 PM
Posted: 25th January 2012, 3:28 PM by bodrond
Closed due to inactivity of Purple Lounge Casino.
11th March 2012, 11:35 PM
Posted: 12th December 2011, 2:02 AM by slotoalan
Closed due to inactivity of Sloto' Cash Casino.
11th March 2012, 11:35 PM
Posted: 6th February 2012, 1:34 PM by HarryB
Closed due to inactivity of City Club Casino.
11th March 2012, 10:20 PM
Posted: 29th January 2012, 11:35 AM by jdem
Closed due to inactivity of Crown Europe Casino.
10th March 2012, 5:39 PM
Posted: 23rd February 2012, 6:28 PM by sonof
Closed due to inactivity of Lucky Nugget Casino.
10th March 2012, 5:35 PM
Posted: 13th December 2011, 11:39 PM by seanysean8
Closed due to inactivity of Crazy Luck Casino.
8th March 2012, 7:49 AM
Posted: 28th February 2012, 10:27 AM by casinoplayer123
Closed due to inactivity of Crazy Luck Casino.
7th March 2012, 8:21 PM
Posted: 15th February 2012, 5:16 PM by slotoalan
Closed due to inactivity of SlotoCash Casino.
23rd February 2012, 9:54 PM
Posted: 1st February 2012, 9:34 PM by maddenmadden
Solved successfully.
22nd February 2012, 11:18 PM
Posted: 20th February 2012, 12:06 AM by samememe67
Solved successfully.
21st February 2012, 11:29 PM
Posted: 21st January 2012, 10:16 PM by robert26
Closed due to inactivity of Riva Casino.
3rd February 2012, 7:42 PM
Posted: 1st January 2012, 11:15 PM by howzit
Closed due to inactivity of WinPalace.
27th January 2012, 12:53 AM
Posted: 16th January 2012, 10:03 AM by donna young
Closed due to inactivity of Purple Lounge Casino.
20th January 2012, 7:09 PM
Posted: 12th January 2012, 8:55 PM by Kathy Chisum
Closed due to inactivity of Bet Phoenix Casino.
17th January 2012, 4:02 AM
Posted: 13th January 2012, 12:21 AM by Kathy Chisum
Closed due to inactivity of Plenty Jackpots.
17th January 2012, 4:02 AM
Posted: 16th December 2011, 7:37 AM by rictone
Closed due to inactivity of High Noon Casino.
10th January 2012, 1:58 PM
Posted: 16th December 2011, 4:54 PM by moondancer3200
Solved successfully.
5th January 2012, 3:01 PM
Posted: 27th December 2011, 6:23 AM by liquidtension
Closed due to inactivity of Pamper Casino.
4th January 2012, 8:18 AM
Posted: 25th December 2011, 1:43 PM by fatim88
Closed due to inactivity of Spartan Slots Casino.
3rd January 2012, 3:35 AM
Posted: 25th December 2011, 4:23 AM by sandy333
Closed due to inactivity of Real Vegas Casino.
2nd January 2012, 5:06 AM
Posted: 23rd December 2011, 3:00 AM by goldberg983
Closed due to inactivity of Slots Jungle Casino.
27th December 2011, 8:31 AM
Posted: 21st December 2011, 5:31 PM by mariuspkr
Closed due to inactivity of www.casinometropol2.com.
26th December 2011, 1:31 AM
Posted: 18th December 2011, 10:32 PM by depinone
Closed due to inactivity of Always Vegas Casino.
23rd December 2011, 12:35 AM
Posted: 23rd November 2011, 9:54 PM by ravensfan4evr
Solved successfully.
22nd December 2011, 4:19 PM
Posted: 17th November 2011, 4:06 AM by GeorgiaD
Closed due to inactivity of BetClic.
21st December 2011, 8:47 AM
Posted: 29th November 2011, 6:23 AM by dianalangley
Closed due to inactivity of 99 Slot Machines.
21st December 2011, 8:35 AM
Posted: 18th October 2011, 8:15 PM by khan687
Closed due to inactivity of Smart Live Casino.
21st December 2011, 8:35 AM
Posted: 29th November 2011, 12:32 AM by simli0623
Closed due to inactivity of WinPalace.
21st December 2011, 8:07 AM
Posted: 16th December 2011, 3:58 AM by debbiereisland
Closed due to inactivity of slotnuts.
21st December 2011, 7:13 AM
Posted: 16th December 2011, 10:24 PM by berndharder
Closed due to inactivity of MyBet.com Casino.
21st December 2011, 4:54 AM
Posted: 15th December 2011, 4:21 AM by debbie49
Closed due to inactivity of Slot Nuts Casino.
19th December 2011, 3:13 PM
Posted: 8th December 2011, 10:04 PM by carinha
Closed automatically due to inactivity.
17th December 2011, 8:15 PM
Posted: 5th December 2011, 4:55 PM by mdocker
Closed due to inactivity of Spintime Casino.
9th December 2011, 7:48 PM
Posted: 9th November 2011, 10:26 PM by allrightinsw6
Solved successfully.
28th November 2011, 2:56 AM
Posted: 11th November 2011, 5:33 AM by nomad willis
Solved successfully.
26th November 2011, 9:31 PM
Posted: 16th November 2011, 7:13 AM by tripoker
Closed due to inactivity of SLOTNUTS.
20th November 2011, 1:34 PM
Posted: 11th November 2011, 7:34 AM by nelsonmolly
Closed due to inactivity of submitter.
17th November 2011, 4:42 PM
Posted: 12th November 2011, 1:04 AM by cfeline
Closed due to inactivity of Slot Nuts.
17th November 2011, 12:09 AM
Posted: 1st November 2011, 3:38 AM by sandy333
Closed due to inactivity of submitter.
16th November 2011, 11:28 AM
Posted: 6th November 2011, 11:35 PM by maddenmadden
Solved successfully.
15th November 2011, 8:44 PM
Posted: 9th November 2011, 9:45 PM by msglo
Closed due to inactivity of submitter.
18th November 2011, 6:10 PM
Posted: 8th November 2011, 2:30 PM by Vetal
Closed due to inactivity of Grand Duke Casino.
12th November 2011, 5:44 PM
Posted: 3rd November 2011, 1:57 PM by kie
Closed due to inactivity of submitter.
8th November 2011, 11:35 PM
Posted: 26th October 2011, 5:59 PM by rocky98
Closed due to inactivity of submitter.
6th November 2011, 11:33 AM
Posted: 28th October 2011, 10:25 PM by ngai
Closed due to inactivity of Royal Dice Casino.
4th November 2011, 6:01 AM
Posted: 21st October 2011, 12:25 AM by hermanbulliner
Solved successfully.
31st October 2011, 5:42 AM
Posted: 23rd October 2011, 5:14 AM by zucker3
Closed due to inactivity of Betcave.
27th October 2011, 7:16 AM
Posted: 2nd October 2011, 12:26 PM by cnet
Closed due to inactivity of submitter.
21st October 2011, 10:22 PM
Posted: 8th October 2011, 8:00 PM by gmanning
Closed due to inactivity of submitter.
21st October 2011, 9:20 AM
Posted: 14th October 2011, 1:29 PM by txjude
Closed due to inactivity of Slotnuts.
18th October 2011, 2:12 PM
Posted: 3rd September 2011, 4:46 PM by juhosysroot7
Solved successfully.
17th October 2011, 12:54 AM
Posted: 28th September 2011, 3:26 PM by geepah25
Closed due to inactivity of submitter.
9th October 2011, 6:27 PM
Posted: 3rd October 2011, 6:13 PM by nikkinoo
Closed due to inactivity of Casino770.
8th October 2011, 2:26 AM
Posted: 29th September 2011, 7:33 PM by Euroknaller
Closed due to inactivity of Casino Euro.
4th October 2011, 1:53 PM
Posted: 29th September 2011, 11:46 PM by kmf0318
Closed due to inactivity of Gold Vip Club Casino.
4th October 2011, 9:21 AM
Posted: 13th September 2011, 5:48 PM by chuenwaichan
Closed due to inactivity of submitter.
4th October 2011, 7:22 AM
Posted: 28th September 2011, 3:12 AM by ngai
Closed due to inactivity of Royal Dice Casino.
2nd October 2011, 6:33 AM
Posted: 25th September 2011, 3:24 AM by Choppy12
Closed due to inactivity of 99 Slot Machines.
29th September 2011, 3:35 AM
Posted: 20th September 2011, 4:46 PM by kikismum
Closed due to inactivity of winasugo casino.
24th September 2011, 6:49 PM
Posted: 19th September 2011, 4:04 PM by mmckovich
Closed due to inactivity of Mighty Slots does not pay cash in.
24th September 2011, 2:15 AM
Posted: 18th September 2011, 9:46 AM by apatusucs
Closed due to inactivity of GoldenPalace.com.
22nd September 2011, 5:31 PM
Posted: 18th September 2011, 10:02 AM by Avalos29
Closed due to inactivity of Jackpotjoy.
22nd September 2011, 5:31 PM
Posted: 19th September 2011, 11:35 AM by mileamihai
Solved successfully.
22nd September 2011, 11:05 AM
Posted: 14th September 2011, 10:18 PM by jschaffer4
Solved successfully.
20th September 2011, 7:54 AM
Posted: 13th September 2011, 11:36 PM by victortsang
Solved successfully.
14th September 2011, 8:42 PM
Posted: 8th September 2011, 12:56 AM by legolasoft
Solved successfully.
14th September 2011, 7:34 PM
Posted: 28th August 2011, 1:56 PM by sservices
Closed due to inactivity of Planet 7 Casino.
6th September 2011, 7:03 AM
Posted: 1st September 2011, 2:58 AM by megnice
Closed due to inactivity of plenty jackpots.
5th September 2011, 4:45 AM
Posted: 27th August 2011, 12:34 AM by mattspappy
Closed due to inactivity of Slots Inferno.
31st August 2011, 12:35 AM
Posted: 28th August 2011, 4:24 PM by cassandra
Closed due to inactivity of Botemanía.
1st September 2011, 4:35 PM
Posted: 21st August 2011, 3:11 AM by munnu
Closed due to inactivity of BETPHEONIX CASINO.
25th August 2011, 3:25 AM
Posted: 19th August 2011, 11:55 PM by vrajamandala108
Closed due to inactivity of Vegas Regal Casino.
23rd August 2011, 11:55 PM
Posted: 11th August 2011, 7:41 PM by aline72
Closed due to inactivity of City Club Casino.
23rd August 2011, 1:16 PM
Posted: 16th August 2011, 10:56 PM by raul
Closed automatically due to inactivity.
24th August 2011, 4:24 AM
Posted: 11th August 2011, 7:49 PM by biglou1215
Closed due to inactivity of submitter.
20th August 2011, 4:48 AM
Posted: 13th August 2011, 10:55 AM by shahran84
Closed due to inactivity of Vegascasino21 (TopGame).
17th August 2011, 11:06 AM
Posted: 3rd July 2011, 12:59 PM by AVRAHAM
Closed due to inactivity of Doyles Casino.
7th August 2011, 1:08 PM
Posted: 23rd July 2011, 12:12 PM by pancho2222
Closed due to inactivity of VIP Lounge Casino.
30th July 2011, 2:30 PM
Posted: 25th July 2011, 11:09 AM by zucker3
Closed due to inactivity of Vegasregal.
29th July 2011, 11:35 AM
Posted: 21st July 2011, 8:37 AM by 237Katie
Closed due to inactivity of Plenty Jacpot.
25th July 2011, 9:04 AM
Posted: 19th July 2011, 4:32 PM by angeleumi
Closed due to inactivity of Golden Cherry Casino.
23rd July 2011, 4:35 PM
Posted: 8th July 2011, 4:35 PM by Iwus17
Closed due to inactivity of MyBet.com Casino.
23rd July 2011, 2:34 PM
Posted: 17th July 2011, 10:36 AM by ELIEZER
Closed due to inactivity of Party Casino.
21st July 2011, 10:46 AM
Posted: 14th July 2011, 10:38 PM by coates151
Closed due to inactivity of submitter.
21st July 2011, 10:02 AM
Posted: 16th July 2011, 3:49 AM by prideworks
Closed due to inactivity of submitter.
21st July 2011, 10:02 AM
Posted: 17th July 2011, 8:54 AM by angeleumi
Closed due to inactivity of Bet Phoenix Casino.
21st July 2011, 8:57 AM
Posted: 17th July 2011, 6:30 AM by lillch
Closed due to inactivity of Vegas Regal Casino.
21st July 2011, 6:35 AM
Posted: 14th July 2011, 10:33 PM by fredhead6
Closed due to inactivity of Royal Kings Casino.
19th July 2011, 2:47 AM
Posted: 15th July 2011, 12:04 AM by ruhel
Closed due to inactivity of mfortune.co.uk.
19th July 2011, 12:35 AM
Posted: 14th July 2011, 10:55 PM by AVRAHAM
Closed due to inactivity of Doyles Casino.
18th July 2011, 10:58 PM
Posted: 8th July 2011, 7:26 PM by mefute97
Closed due to inactivity of JenningsBet.
12th July 2011, 8:35 PM
Posted: 8th July 2011, 7:01 PM by bogdan cnis
Closed due to inactivity of Doyles Casino.
12th July 2011, 7:04 PM
Posted: 8th July 2011, 1:17 PM by swanie18
Closed due to inactivity of 888casino.
12th July 2011, 1:32 PM
Posted: 20th June 2011, 10:35 PM by stoney711
Closed due to inactivity of WinPalace.
9th July 2011, 10:12 PM
Posted: 23rd June 2011, 7:25 PM by wolfywolf
Closed due to inactivity of Club Gold Casino.
9th July 2011, 7:35 PM
Posted: 5th July 2011, 10:39 AM by betukgr5
Closed due to inactivity of Casino Club.
9th July 2011, 10:42 AM
Posted: 28th June 2011, 1:57 PM by crystel
Closed due to inactivity of submitter.
9th July 2011, 10:35 AM
Posted: 19th June 2011, 8:32 AM by benjo77
Closed due the invalid documents provided to casino.
4th July 2011, 7:05 PM
Posted: 21st June 2011, 3:30 PM by imfinn76
Closed due to inactivity of Casino770.
2nd July 2011, 6:50 AM
Posted: 24th June 2011, 11:38 PM by kirihimete
Closed due to inactivity of Club USA Casino.
28th June 2011, 11:41 PM
Posted: 23rd June 2011, 12:48 AM by Tmaster
Closed due to inactivity of High Noon Casino.
27th June 2011, 3:10 PM
Posted: 20th June 2011, 7:18 AM by sophresh
Closed due to inactivity of Jenningsbet.
26th June 2011, 3:35 PM
Posted: 20th June 2011, 7:31 PM by colrem
Closed due to inactivity of Party Casino.
24th June 2011, 7:35 PM
Posted: 2nd May 2011, 7:09 PM by johnico
Closed due to inactivity of Casino Action.
24th June 2011, 11:59 AM
Posted: 15th June 2011, 3:52 PM by Tijswrt84
Closed due to inactivity of submitter.
23rd June 2011, 9:58 AM
Posted: 13th June 2011, 3:11 PM by lofton
Closed due to inactivity of Slots Village.
21st June 2011, 3:16 PM
Posted: 17th June 2011, 11:42 AM by zapras18
Closed due to inactivity of Sloto' Cash Casino.
21st June 2011, 11:48 AM
Posted: 9th June 2011, 5:03 PM by Jbedde73
Closed due to inactivity of Swiss Casino.
21st June 2011, 11:16 AM
Posted: 24th May 2011, 2:40 AM by HeatherATaylor
Closed due to inactivity of mighty slots.
28th May 2011, 2:45 AM
Posted: 24th May 2011, 12:52 AM by jungleland
Closed due to inactivity of Diceland Casino.
28th May 2011, 1:13 AM
Posted: 14th May 2011, 3:14 PM by mandyfe
Closed due to inactivity of All Slots Casino.
25th May 2011, 3:35 PM
Posted: 21st May 2011, 2:20 AM by shebsolo
Closed due to inactivity of Silver Dollar Casino.
25th May 2011, 2:32 AM
Posted: 13th May 2011, 3:36 AM by freddyg78
Complaint closed due to the player's fraudulent activity.
20th May 2011, 10:51 AM
Posted: 24th April 2011, 6:06 AM by grahamnc84
Closed due to inactivity of Caribbean Gold Casino.
17th May 2011, 3:35 AM
Posted: 13th March 2011, 5:18 PM by parask45
Case closed. Player partially refunded.
13th May 2011, 3:09 AM
Posted: 23rd April 2011, 12:25 PM by loguma17
Player restricted from taking bonuses.
13th May 2011, 3:16 AM
Posted: 17th April 2011, 2:04 AM by lookout
Player redeemed multiple free chips in a row.
13th May 2011, 3:20 AM
Posted: 23rd April 2011, 9:02 PM by kgrayer
Closed due to inactivity of Slots of Fortune.
27th April 2011, 9:14 PM
Posted: 23rd April 2011, 9:07 PM by caseyk
Closed due to inactivity of Gold Vip Club Casino.
27th April 2011, 9:14 PM
Posted: 15th April 2011, 1:49 AM by pinkrd145
Player uses combination of bonuses.
13th May 2011, 3:28 AM
Posted: 11th April 2011, 3:53 AM by dee_decastro
Closed due to inactivity of submitter.
23rd April 2011, 9:48 PM
Posted: 13th April 2011, 6:34 AM by Specialon3
Closed due to inactivity of http://IntraGame.com.
17th April 2011, 6:35 AM
Solved successfully.
16th April 2011, 3:33 PM
Posted: 20th March 2011, 8:54 PM by betukgr5
Closed due to inactivity of Vegas Casino Online.
4th April 2011, 5:56 PM
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Closed due to inactivity of bwin Casino.
28th March 2011, 11:29 AM
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Closed due to inactivity of PLENTY JACKPOTS.
17th March 2011, 5:22 PM
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Closed due to inactivity of submitter.
11th March 2011, 10:09 AM
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Closed due to inactivity of Party Casino.
6th March 2011, 1:28 PM
Posted: 20th February 2011, 11:08 AM by mantone1
Closed due to inactivity of bet-at-home.com.
4th March 2011, 9:55 AM
Posted: 28th February 2011, 8:59 AM by purrfect11111
Closed due to inactivity of 99 Slot Machines.
4th March 2011, 9:13 AM
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Closed due to inactivity of submitter.
25th February 2011, 5:35 PM
Posted: 9th February 2011, 12:45 AM by angel
Closed due to inactivity of submitter.
24th February 2011, 11:35 AM
Posted: 19th February 2011, 6:24 PM by tushtush33
Closed due to inactivity of Betvillafortuna.
23rd February 2011, 6:28 PM
Posted: 14th February 2011, 11:17 AM by tjc0037730764r
Closed due to inactivity of Jackpot City.
21st February 2011, 9:09 AM
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Closed due to inactivity of PLENTY JACKPOT CASINO.
20th February 2011, 1:05 AM
Closed due to inactivity of submitter.
19th February 2011, 4:31 PM
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Closed due to inactivity of submitter.
19th February 2011, 3:00 PM
Posted: 15th February 2011, 2:49 PM by Thundercat
Closed due to inactivity of Vegascasino21.com.
19th February 2011, 3:00 PM
Posted: 14th February 2011, 2:22 AM by montanagraphix
Solved successfully.
16th February 2011, 2:37 PM
Posted: 3rd February 2011, 2:29 AM by Maxie0911
Closed due to inactivity of submitter.
9th February 2011, 7:35 PM
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Closed due to inactivity of Aztec Casino.
9th February 2011, 4:34 PM
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Closed due to inactivity of Silver Oak Casino.
6th February 2011, 4:53 PM
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Closed due to inactivity of Royal Kings Casino.
5th February 2011, 11:35 PM
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Closed due to inactivity of Riva Poker.
4th February 2011, 4:33 PM
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Closed due to inactivity of submitter.
2nd February 2011, 6:06 PM
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Closed due to inactivity of www.rivapoker.com.
30th January 2011, 3:16 AM
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Closed due to inactivity of Planet 7 Casino.
22nd January 2011, 6:35 AM
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Closed due to inactivity of Cool Cat Casino.
18th January 2011, 3:35 PM
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Closed due to inactivity of Palace of Chance.
16th January 2011, 1:11 AM
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Closed due to inactivity of Planet 7 Casino.
16th January 2011, 12:30 AM
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Closed due to inactivity of Planet 7 Casino.
15th January 2011, 9:00 PM
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Closed due to inactivity of Vegas Strip Casino.
9th January 2011, 3:08 PM
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Postponed. Payment should be sent soon.
13th January 2011, 1:32 AM
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Closed automatically due to inactivity.
8th January 2011, 4:57 PM
Posted: 27th December 2010, 6:31 PM by MyTurnT
Postponed. Payment should be sent soon.
13th January 2011, 1:34 AM
Posted: 28th December 2010, 3:08 AM by kl50
Waiting for second payment installment.
8th January 2011, 5:14 PM
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Closed due to inactivity of Play United.
3rd January 2011, 1:35 AM
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Closed due to inactivity of Vegas Strip Casino.
28th December 2010, 6:35 PM
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Closed due to inactivity of Golden Tiger Casino.
28th December 2010, 5:35 PM
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Closed due abusing bonus terms.
4th January 2011, 3:46 AM
Posted: 21st December 2010, 2:56 PM by mattzzg
Marked as solved as no further feedback received.
29th December 2010, 10:35 PM
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Closed due to inactivity of submitter.
26th December 2010, 12:49 AM
Posted: 21st December 2010, 5:26 PM by Spacedit29
Marked as solved as no further feedback received.
29th December 2010, 9:35 PM
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Closed due to inactivity of 888casino.
25th December 2010, 11:04 AM
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Marked as solved as no further feedback received.
29th December 2010, 4:42 AM
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Closed due to inactivity of Vegas Strip.
20th November 2010, 7:00 PM
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Closed due to inactivity of GoWild Casino.
10th November 2010, 7:50 PM
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Marked as solved as no further feedback received.
29th December 2010, 4:58 AM
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Marked as solved as no further feedback received.
29th December 2010, 4:58 AM
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Closed due to inactivity of Silver Dollar Casino.
6th November 2010, 3:13 PM
Posted: 19th October 2010, 11:36 AM by kerrietarpey
Solved successfully.
2nd November 2010, 11:37 PM
Posted: 10th October 2010, 6:29 AM by debbiek
Marked as solved as no further feedback received.
29th December 2010, 4:58 AM
Posted: 2nd October 2010, 11:52 AM by james3866
Marked as solved as no further feedback received.
29th December 2010, 4:58 AM
Posted: 29th September 2010, 4:49 AM by juleser
Closed due to inactivity of Bets4All.
10th October 2010, 9:34 PM
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Closed due to inactivity of High Noon Casino.
4th October 2010, 4:11 AM
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Marked as solved as no further feedback received.
29th December 2010, 4:57 AM
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Closed due to inactivity of OddsMaker Casino.
3rd October 2010, 5:51 AM
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Closed due to inactivity of Lucky 18 Casino.
3rd October 2010, 5:26 AM
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Closed due to inactivity of Roxy Palace Casino.
18th September 2010, 8:23 AM
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Closed due to inactivity of Slots of Fortune.
13th September 2010, 8:37 AM
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Closed automatically due to inactivity.
4th January 2011, 4:00 AM
Posted: 12th August 2010, 12:30 PM by jonatanvdv
Marked as solved as no further feedback received.
29th December 2010, 4:57 AM
Posted: 3rd August 2010, 9:02 AM by fatboyboxing
Closed due to inactivity of Orange Gamez.
7th August 2010, 10:45 AM
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Closed due to inactivity of Gold Vip Club Casino.
7th August 2010, 10:14 AM
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Closed due abusing bonus terms.
4th January 2011, 4:07 AM
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Closed due to abuse of bonus terms.
4th January 2011, 4:05 AM
Posted: 18th July 2010, 10:41 PM by diggem
Closed due abusing bonus terms.
4th January 2011, 4:04 AM
Posted: 27th June 2010, 10:51 AM by scuter
Marked as solved as no further feedback received.
29th December 2010, 4:57 AM
Posted: 21st May 2010, 5:32 PM by alfreed
Closed due to inactivity of Planet23 Casino.
27th June 2010, 10:51 AM
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Closed due to inactivity of Luck3 Casino.
18th June 2010, 12:52 PM
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Closed automatically due to inactivity.
31st May 2010, 3:19 PM
Posted: 19th February 2010, 4:04 PM by Gaetan
Closed automatically due to inactivity.
6th March 2010, 4:19 PM
Posted: 12th January 2010, 11:06 PM by dbbingo
Marked as solved as no further feedback received.
29th December 2010, 4:56 AM
Posted: 4th November 2009, 6:18 AM by peterg11
Closed automatically due to inactivity.
11th November 2009, 4:34 PM
Posted: 5th November 2009, 4:27 AM by Juleemm2003
Closed due to inactivity of Gold Vip Club Casino.
9th November 2009, 3:01 PM
Posted: 7th August 2009, 10:29 PM by antusas
Marked as solved as no further feedback received.
29th December 2010, 4:56 AM
Posted: 3rd August 2009, 4:59 PM by randyanddianne@hotmail.com
Solved successfully.
25th November 2009, 11:03 AM
Casino complaints in the online gaming industry are the formal submissions of players who have an issue with a specific online casino. Because the world of online gaming is largely unregulated, this process is almost always conducted through third-party affiliates who provide the service for ethical reasons.
Reasons for Filing Casino Complaints
The vast majority of players who decide to use a casino complaints service do so because of slow payment or non-payment. Most other issues, such as technical problems or deposit issues, do not necessitate an online casino complaints service. Players typically file a complaint when they feel that they are becoming the victims of a scam, although this is not always the cause of the issue.
However, not all players who use an online casino complaints service do so legitimately. Fraudulent casino complaints also make up a portion of an affiliate's yearly complaint count. In these cases, fraudsters posing as players with a true casino issue try to use casino complaints to effectively scam a casino. Although fraud is certainly in the minority, they do cause some delays for other, legitimate cases.
Early Stages of Online Casino Complaints
To begin the casino complaints process, a player who is having casino problems must first state his or her specific issues. Because successful mediation requires attention to detail, players are almost always asked for precise information regarding the nature of the complaint. Most affiliates offering online casino complaints will encourage the player to contact the casino for information as needed. If necessary, the affiliate may also contact the casino to get the data.
Once a player's complaint is formally lodged with a third-party affiliate, the process of resolving his or her casino problems officially begins. First, the affiliate will check to ensure that the case is accurate. Then, he or she will notify the casino representative, who will assess the complaint and provide a response.
Some online casino complaints are resolved at this point; the casino may have made a simple error that prevented the player from getting paid. Since most complaints involve complex terms of bonuses or sheer scam artistry, however, the process typically continues.
Second Phase of Online Casino Complaints
In the event that the player and the casino cannot reach an immediate resolution, the affiliate will begin taking a more active role as judge of the situation. At most casino complaints services, both the player and the casino are required to continue providing information as requested. Online casino complaints may be closed prematurely if there is insufficient communication.
The affiliate will begin this process by looking at the terms and conditions offered by a casino. In the event of bonus usage, this will also include looking at the rules applied to that specific bonus or set of bonuses. Because there are often dozens of terms, some of which have several subsections, the casino is typically asked to direct both the affiliate and the player to the terms which apply to the case.
The Verdict
Assuming the affiliate has enough information to make a decision, he or she will then make a decision as the judge of the case. This almost always relies upon whether a player has abided by the terms and conditions enforced at the casino in question. If he or she has, the casino will almost certainly be expected to pay the player at the risk of being listed as a scam casino. However, if the player has failed to obey a term, the casino is generally found to have sufficient reason to withhold payment.
It is important to note that, although the casinos certainly want to please their affiliates, they can choose to ignore the judgement rendered through a casino complaints service. If this happens, the affiliate will most likely list them as a scam casino, and the player's issue will remain unresolved. This is uncommon, however. Affiliates with complaints services are often the largest, and therefore most important for a casino to please to continue getting new players.
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