Club USA Casino has a number of great promotional bonuses for new members listed on their websites, including a 100% bonus up to $500 for Slot and Keno players, and a 100% Welcome Bonus of up to $150 for those interested in the other varieties of games they have to offer. However, what players won't find listed on their website, is an exclusive Welcome Bonus offer from AskGambler's that blows their normal promotions out of the water - with a 150% deposit matching bonus of up to $600 using special coupon code ASKSLOTS.

This exclusive Welcome Deposit bonus can only be used for the first deposit made at Club USA Casino, and is subject to the same Terms & Conditions as the other Slots bonus promotions that are available from the virtual casino. Before a cashout can be made, players must first wager their initial deposit, plus bonus a total of 20 times. As with most bonuses, the actual bonus amount cannot be withdrawn, but any winnings made from the bonus can be cashed out as soon as the wagering requirements have been met.

How to get exclusive $600 bonus

1. Click the Get Bonus button above to get started
2. Choose either the Instant Play option available from the website, or click to download the casino.
3. Choose to register a new account when asked to login or create an account with Club USA.
4. Fill out all of the required fields, including your first name, last name, and a valid email address and create your own personal User ID and password.
5. Choose to play for Real Money, and enter appropriate financial account information. 
6. Decide how much you would like to deposit, keeping in mind that Club USA will match your initial deposit by 150%
7. Enter the ASKSLOTS Coupon Code in the designated field at the cashier, and then make your deposit Within minutes, your deposit will be available in your account and the bonus money will be placed in a special bonus account so you can start playing with it.
8. Access your favorite casino games and start placing some bets. Remember, in order to meet the wagering requirements for this exclusive Club USA bonus, you need to spend some time on the online Slots available!

Note: If you encounter any issues, you can address it with the Live Chat to ensure that your bonus goes through, but don't start playing if the bonus deposit issue has not yet been resolved.

Process and difficulties of claiming the bonus

Since this is an exclusive bonus from Ask Gambler's which isn't published as an available promotion on the Club USA or Club World websites, I decided to try out the chat to make sure that the process for claiming this special bonus was the same. I didn't want to make my deposit, only to find out that I needed to follow a different set of instructions, and ruin my chances of receiving the ASKSLOTS bonus since it's only available with the first deposit. After clicking on the Instant Play option at Club USA, I chose the "Help" option, which immediately launched the live chat.

Within seconds, I was connected to a chat operator who was very friendly and polite. I explained to the customer service representative that I had a special coupon code from a website, and wanted to learn how to claim it. After asking me which online casino I had registered with, the chat operator then asked me to wait a few minutes while she accessed my casino account. When she returned after only a few minutes, she reconfirmed with me if it was a coupon code that I received by email from their promotions department, or if it came from a gambling forum; I told her that it was an exclusive code from a website. Surprisingly, the chat operator told me that the coupon code was not a valid one, but to make up for my trouble, she credited a free $15 to my Club USA bonus account which I could use at any of the casino games, with 20 times wagering requirements necessary to make a cashout.

Even though the chat operator was not familiar with the exclusive casino bonus that I mentioned, I headed on over to the cashier and tried out the coupon code when making my deposit with success - so actually claiming the bonus it was quick and easy, with the problem lying only with the knowledge of the customer service department.

To verify if perhaps I just had a bad experience with a chat operator the first time I asked for clarification on the casino, I tried again the next day. This time they were able to inform me about the bonus and told me that the minimum deposit for the bonus is $10; however, players must deposit at least $21 when using alternative payment methods or credit card to pay.

Test of Club USA Casino customer support

First Test of Customer Support

info: Please wait for a site operator to respond.
info: You are now chatting with 'Ola'
Ola: Hi, how are you
you: good thanks!
you: I have a special coupon code from a website, ASKSLOTS for a 150% bonus, how do I use it?
Ola: Glad to hear
Ola: May I ask which Casino have you opened acct please?
you: Club USA
Ola: Just a sec please, let me open your acct ok?
you: sure
Ola: I need to ask if you have received an email from our Promotion Department with this coupon code? Or you found it somewhere on the forum
you: no, it's a coupon code from a website that was given to me
Ola: It seems this code is not valid. But no worries, to make possible have a fun in our casino I just added free $15 bonus in your acct ( max cash out 10xbonus, 20xplayth)
Ola: Wish you the best of luck!
you: thank you that is fantastic, I'll have to check with them about the coupon code!
Ola: Great idea
Ola: Hope you will enjoy yourself in Club USA
Ola: Is there anything else I can help you with please?
you: no, that's great, thank you for your help!
Ola: You are very welcome
Ola: My pleasure to help you

Second Test of Customer Service

info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Mateusz'
Mateusz: Hello, how are you today?
you: good thanks!
you: I'm just wondering what the minimum deposit is to receive any of your deposit bonuses
Mateusz: The minimum deposit is 21$
you: and that applies even to bonuses from special coupon codes?
Mateusz: and this may vary depends on the promotion
Mateusz: but the welcome offer is $21
Mateusz: T&C of the bonus always say if its different
you: I have a bonus from AskGamblers website...Club USA 150% up to $600 Bonus code: ASKSLOTS, wager: 20x Those are all the details I have, do you know what the min deposit is for this one?
Mateusz: minimum is $10 actually to qualify but minimum deposit with the casino i s 21$ for card and $20 for ewallet
you: ok, perfect. So I just enter the coupon code when I make my deposit to claim?
Mateusz: enter the code before deposit and will be ok
you: great, thank you!

Our conclusion

While I was initially set back by the customer service representative's lack of knowledge about the exclusive bonus from Ask Gambler's using coupon code ASKSLOTS, they quickly redeemed themselves by providing me with free money for my trouble. I think that generally, the chat operators could be better informed about even the unpublished bonuses, however, they are definitely focused upon customer service and ensuring that all players have a great experience. Since I was able to claim my 150% bonus at Club USA without any trouble in the end, I can put the experience behind me and enjoy my time playing at their amazing selection of Slots!

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