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Tivoli Casino: 100% up to €100 + 72 Free Spins, on 1st deposit

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stars_cream 160 reviews
Greece
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I made my first deposit at Tivoli Casino few months ago when I was searching for a good welcome bonus for my next deposit. Unfortunately I did no check the AskGamblers site and I did not saw that there was a better exclusive offer for 150% deposit bonus and 50 free spins on the slot Dracula which I like so much. Instead of it I claimed their regular deposit bonus of 100% bonus plus some free spins on Starburst.

One thing that I did not like from the start was that they were offering 72 free spins from residents from some countries but unfortunately my country was excluded. Also for all the excluded countries from the free spins offer there was a higher wager requirement of 50 times the bonus amount, and for the rest countries was only 40 times. I really hate when casinos have these kinds of restrictions.

So I proceeded to my deposit but I saw that I did not have received the welcome bonus. I searched for live chat but since I saw they had only email support I emailed them my problem. Usually when casinos have only email support are fast on responding to the players but after I was waiting for a couple of hours I did not had received any help or email from the Tivoli staff. Eventually my problem was solved after three days which I find it unacceptable, although I got my bonus.

Anyway I did not waited much longer the day I deposited and I started playing only with my deposited balance with a lot of nerves because of this situation. So you can imagine that my deposit did not last for long and I lost my balance very fast in 15 minutes.

I have to say that this was one of my worst experiences with online casinos. I am glad to see though that Tivoli Casino has now live chat and is able to help the players faster now.
TIVOLI CASINO REPLIED ON TUESDAY 6. OCTOBER 2015
Thank you for your feedback. We are open to new suggestions and players are always welcome to contact us if something needs to be changed on our site or in our offers.
When it comes to our Welcome Bonus Package, we have deposit bonuses to a value of €200 that everyone can use. However, the 172 free spins are not available to all countries. We always recommend that you read the T&C of the offers before you make a deposit.
Regarding the wagering requirement, it is still 40 times no matter which country you are from. We do not change it depending on your country. We are sorry if you got that impression.
Our Customer Support offers Live Chat every day between 11:30 and 19:30 CET, and you are always welcome to contact us by E-mail too.

Kind regards,
Karolina
Affiliate Manager Tivolicasino.com
katemak 1111 reviews
Message
Tivoli is one of the casinos I sign up long time ago, maybe year or so and I remember I catch that period when they were offering some free spins for all new players and I actually managed to have some free spins, so I guess maybe because they were new casino so they opened their gates for free spins for every player, but that was really short time because now to have their welcome free spins offer, you need to be resident in their few selected countries, honestly I have always hated promos such as this one, but I guess their casino their rules.

Back then when I was trying to make my first deposit, they were having 50 free spins and I think it was Starburst slot and 100% match, but what changed my mind it was wagering X 80 if the player makes deposit from Neteller deposit method. I closed the casino and that was it. So maybe 2 weeks ago I was browsing AskGamblers site, so I opened their casino again and saw they changed their T&C, so now they were having 72 free spins and reasonable wagering X 40 the bonus only.

So yes I took the bonus deposited my last 21 euros had 42 and 72 free spins to play. I don’t know why I choose Stickers game and from 72 free spins I made another 8 euros, so was playing with 50. I played Tornado, Flowers slots and somehow in really short time I managed to wager the bonus. Honestly I was surprised because it didn’t take me long to wager the bonus. So I had 108 euros, left 10 euros to play and withdraw 98 euros.

They asked for my documents, they verified my account the next day and got the money after my withdraw exactly in 2 days, including with the verification process. Nice casino, nice bonuses and nice support.
As for the verification of players account, I think Tivoli casino should make a little effort, from I know, playing in several trusted casinos such as this one the verification process takes 20 minutes to 5 hours tops, so yes my opinion for Netent casino you should be having more fast verification process.
TIVOLI CASINO REPLIED ON FRIDAY 18. SEPTEMBER 2015
Thank you for your feedback and comments, katemak. Its great to hear that you opted to use Tivoli's Welcome Bonus that brought you a nice win you successfully cashed out. Its also good news that your overall gaming experience was pleasant. Additionally, we have recently launched 7 days a week Live Chat Support, so any of your questions can be responded to instantly. This will also speed up account verification process. Also, if you noticed, therewas a Search feature added in the Casino pages which helps to easily find your favorite slot. Stay tuned for more exciting updates!

Cheers,
Karolina
Affiliate Manager
hajnrih 1285 reviews
Macedonia
Message
When I decided to make a deposit in this casino I wanted to take the exclusive 150% match bonus plus 50 free spins on Dracula slot for AskGamblers members without any country restrictions. I was the one who grumbled the most on the forum and this bonus was the best the casino had to offer. I can’t say that I liked this promo too much but I decided to use it because it's the only offer we were able to get.

I went on and made a 25 euro deposit but the only available bonus for me was the 100% match bonus. I wanted to contact live chat support but I forgot that this casino didn’t offer any live chat so I just went on and took the 100% match bonus. The bonus had 40 x bonus wager which was high compared to most 25 x bonus wagers in other NetEnt casinos. My will was already crushed so I had no expectations for winning anything here. I started off with Flowers hoping for a quick bonus round but after 30 spins I had no descent win and my balance was shrinking fast. I decided to move on to Medusa but she was also in a bad mood and my balance was already cut in half. The only game that could get me out of this mess was Wishmaster and my balance was just right to give my old friend a try. I set my minimum bet and 100 auto spins. In these spins I got two bonus rounds. I only got one lamp and one was a multiplier x 3 and the second was multiplier x 2. So again a disappointment with no descent wins. With only 3 euros on my balance I went to Starburst and played about 50 spins before I went bust.

Overall a very disappointing session and a feeling of discomfort while playing in the casino.
TIVOLI CASINO REPLIED ON FRIDAY 18. SEPTEMBER 2015
Thank you for leaving your comment, hajnrih. Exclusive Bonus is there for all AG members with no country restrictions. In order to take it, all one needs to do is to leave the "I want welcome bonus" box unchecked that will ensure the exclusive Bonusis applied. Most likely you missed this step hence the Generic Welcome bonus was given to you by the system. Its a pity you didnt contact our support team right away; they could have easily resolved it for you so you would have enjoyed a much higher bonus we exclusively offer to AG community. The good news is that we now have 7 days a week Live Chat Support team who can instantly help and resolve any difficulties. Sorry to hear you didn't have much luck when playing, its a gamble, better luck next time i guess!

Cheers,
Karolina
Affiliate Manager
Tivoli casino is very good, with freespins, and generally very good. But unfortunately my country was not eligible for any freespins for first deposit, so I just received welcome bonus, and no any freespins from them.

Welcome bonus at Tivoli casino is 100% bonus, plus freespins. But you should carefully check terms did you country is eligible for freespins. Best way is of course just check with customer support, that will be much more easier and probably even faster. Wagering requirements for welcome bonus are great, 40 x bonus only, can't say anything bad about such WR, only few casinos have better WR for their offers.

I took this bonus with 25 euros deposit. Bonus was credited without any problems, and it is great. I of course decided to play NetEnt games, since it is my favorite casino software. First slot game I opened was creature from the black lagoon with 0.4 bets. I hit freespins feature quite fast, but you know how creature from the black lagoon play freespins. It is very nice feature, or very bad, very rare it is balanced. This time I got very bad feature. Continue played, and had couple of good 5 of a kinds and just left game with some profit. Next game was South park, and it was terrible. I played 0.50 bets, and lost about 60 euros, and only then got feature, it was Kenny. And it was annoying, first 3 dangerous places- and I die. I increased my bet size and lost what I have left. It sucks when you lost decent amount, got feature, but it does not pay.

Overall this is good bonus for NetEnt casino. Some countries also get freespins, and this offer is even more better, but you need to check it if it is very important for you.
Generally nothing. But make freespins for deposit available only for selected countries is bad idea.
I discovered this casino on askgamblers when I was looking for a good welcome bonus to play! Because it has both NetEnt and Microgaming slots,I thought that it is the perfect casino to spend my money and to try my luck,maybe I will win something!
The welcome bonus seemed to be a good one from the askgamblers site,100% up to 100 euro + 50 free spins on starburst slot!

But,I didn’t paid attention from the beginning at the terms that they attached on askgamblers site and I decided to make a 20 euro deposit! So I received another 20 euro deposit,I had 40 euro in my account and I started to play my favorite Microgaming slot,Immortal Romance! About 20 minutes passed,the game paid well and I managed to increase my account balance to 75 euro! But it wasn’t good for me because it stopped paying and I saw how I am losing money and decided to change the game!

I opened Thunderstruck II slot,I made a couple of spins and I managed to catch 3 scatters and I was awarded with 10 free spins but gave me only 6 euro and finally I lost the money!
I was very disappointed because of the welcome bonus although seems to be a casino with good games!This bonus has country restrictions,if you are not from one of the countries listed there,so you are from rest of world,you will have 80 x wagering requirements,huge in my opinion!

So this bonus was a waste of time and money for me because is almost impossible to complete such big requirements! Also,the 50 free spins are available only for certain countries,so I don’t see that point of playing at this casino! I will give a a 6 both for the poor payout rate and creepy welcome bonus!

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