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I joined this casino 3 months ago but never really deposit anything. And I tried it yesterday. I like the games and the interface. Very easy to by. So I deposited 50$ hoping to use the 100% match bonus. And the problem started there. I will explain in the dislike.
So I deposited 50$ hoping for the 100% bonus, but for some reasons I didnt get the match bonus. So I tried contacting the customer support but they were close that time. I left them a message though. I really wanted to play but I couldn't cause I really wanna get the 100% bonus. But after almost 2hrs of waiting I started to play with the real funds. I couldn't help it, I just wanted to play that evening.

So fast forward, after a few hours while playing I tried contacting them again and got thru. I started talking to someone about the issue, and what happen to my bonus. At first, the customer care service(CCS) said I already used that bonus. Then I said I checked my transaction ever since I registered and last night was my first deposit. He then said that it was a mistake he was checking someone else's account or something like that I dont really remember the detail that much. So then he said i'll give you the bonus, and I got the extra 50$. What I dont get though is the rules. So I said, so the amount I played awhile ago doesnt count on the wager of the bonus. And he said no, that I have to use the bonus funds first to start the wagering.

My balance that time was 31+50(bonus). So I said I need to lose my real funds first so the wagering could start? And he also said but if you win big now(while using the real funds) you can withdraw and the bonus will be canceled. And he also said that basically the bonus is like a 2nd chance. what kind of bonus is this exactly? You should put that in the description. 100% match bonus, wager will start once you lose the real funds you deposit. Dont forget you have 7 days to finish it.

So if you break even with your real funds in 7 days you will lose that bonus. Was really disappointed with the bonus terms.

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