Just register to open a new account, and presto, 20 free spins, without having to make any deposit. If I win, then I'll make that deposit, I was thinking too. Standard procedure at most casinos, but not at Grand Ivy Casino, as I found out later!
So I happily signed up, played Gonzo's Quest, and the game was good to me. I got a Free Fall game after doing a few spins, then another one, still within the 20 free spins.
At the end of it, I won a nice $43.24.
The second thing that I really don't like is the bonus terms. The bonus account (with any winnings in it) remains unlocked until a deposit is made to unlock it! When I read this term, before I signed up at the casino, it didn't make much sense to me. After winning $43.24 on Gonzo's Quest from the no-deposit 20 free spins, I continued playing and won $20.12 more.
Then I tried to play Fruit Zen, started cursing when that game didn't exist at all, so I ended up playing Starburst. I made some nice wins on it though, brought my balance up to $100, then decided to check up on how much more wagering was needed to be done. To my surprise, it read 0% wagering completed! I found myself cursing like hell all over again! Then I knew what that bloody bonus term meant - no deposit made, no wagering counted. I think I should have cleared all the wagering by then when I had that $100 in my balance, but all that play was not counted.
When I finally made a deposit and continued playing, I lost all my deposit money, and the $100 bonus money went like the wind too! That was one bloody unpleasant surprise I learned at Grand Ivy Casino! If ever I play again there, it will only be without taking any bonus! Personally, I think that specific bonus term is bloody ridiculous!
First of all, allow to me to apologize for the unfortunate experience you had at The Grand Ivy. We want all our players to have the most enjoyable experience possible and we just as upset as you when we fall short of this standard.
I want to make sure all your issues are followed up properly, so I was hoping you could get in touch with our support team to clarify one of the issues you experienced: “Fruit Zen” is not a game we currently offer, or have ever offered – could you please get in touch to let us know where you found a link to this game?
Regarding our wagering terms, unfortunately we have been a major target for no-deposit offer abuse since launching earlier this year. In order to operate it has become necessary for us to implement wagering requirements in order to protect ourselves (as per the industry standard). We go to great lengths to explain these terms to our players and give everyone the opportunity to opt-out of any bonuses we provide.
We do, however, recognize that in your case we could have done a better job in explaining that your wagering requirements remained fixed until the first deposit was made.
Please know that we are doing our best to find a loyalty solution that involves giving our players real cash incentives with no strings attached. If you get in touch with our support team, we would be happy to give you one of these offers to make up for any poor service you experienced.
I hope this goes some way to resolving this issue. Feel free to get in touch with our support team if there are any other areas where you feel we could improve.