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1x2Plus Casino: 50% up to €200 + 60 Free Spins on Gonzo's Quest

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blondie 1013 reviews
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Last month I got acquainted to 1x2 Plus casino, which attracted me by their welcome bonus offer as well as it's provider, which is Netent. I faced many technical issues last time, but I thought that it definitely wasn't a permanent issue, so I decided to make a deposit there about two weeks ago. Their welcome offer consists of 3 bonuses and for my eyes they seem very nice- for 2nd deposit player gets 50% match and 60 free spins on Gonzo's Quest, while the wagering for both bonuses is 30x the bonus amount. That makes this offer so intriguing.

Minimum deposit to receive their bonuses is 10€ and this time I made a minimum deposit and claimed bonus, prior depositing. Match was given right away and having 15€ balance I needed to wager 150€. I went to play Twin Spin slot with minimum bets, I managed to make 50 spins and lost 10€ when I received "Game Unavailable" error, which was the same thing I experienced last time. I tried different browser, mobile play but nothing worked. Then I opened Gonzo's Quest and I had 60 free spins on them, played with minimum stakes. What surprised me was that none of the games I opened worked, but I could play Gonzo spins. I had small winnings on them and after I had played the spins, my balance was around 10€. Right when the free games ended, I tried to make a spin with my money, and again the "Game Unavailable" appeared. That for me seems very strange and in a way makes me doubt their trustworthy, I understand if a game isn't available, yet how can I play it with free spins but can't wager my money? As always, their live chat was offline. I sent them an email regarding this matter but no one replied. Two days later I received mail that asked for screenshots of the error, after I sent them, I never got a reply.

About three days after I had interrupted game, I remembered how the first time I got rid off the problem. I went to Starburst slot and placed 0.01€ bet. Then game worked and afterwards I was able to play, I had a few "Game Unavailable" errors further too, but after refreshing slot they didn't stick around, yet I have no clue why the thing I did, worked. I played a couple of games, such as Dazzle me, Neon Staxx, Twin Spin and Flowers. I managed to get a 100x bet win on Flowers that helped me finish wager and I requested 20€ withdrawal. They sent me an email the same day asking for verification documents, I sent them and didn't get any reply that my account is verified, but after day and a half I received my withdrawal.

Overall I have really mixed feelings about this casino. I would recommend this bonus, because it has good variety of Netent slots and very good wagering requirements. But then again, support isn't very helpful and mostly didn't answer.
1X2PLUS CASINO REPLIED ON MONDAY 18. APRIL 2016
Dear Blondie,

thanks for your feedback.
We are doing our best in order to improve our services:
- improved our support department
- improved our range of games/slot offered (we added the provider EGT)

We are going to launch a new spring promo as well.

:) Stay tuned!

Best Regards
1X2Plus

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